J M.
Do not order from this company.
Reposting my post from last month and reporting this company to the better business bureau. It has been over two months since I ordered these tests and have not seen any communication or way to fulfill this order. Do not purchase from this merchant Do not purchase from this merchant. It is a scam. I completed a purchase on 5/15 and kept waiting for the order upon contacting them two weeks later they told me I don’t receive anything in the mail but receive an email once the transaction is completed which it already was and still had not received, it now June 28 and after emailing back-and-forth, they refuse to refund my money and still have not sent me any way to complete the actual purchase I made. I have reported fraud to Apple Card on this merchant. I don’t even want to complete the purchase with them anymore as I don’t trust this merchant and will try to write as many negative reviews about them everywhere I can as I don’t want other people to get scammed the way I have been. Date of experience: June 28, 2024
Response from My Pet SensitivityJul 22, 2024
Hi, I'm really sorry to hear about the trouble you've experienced. It's frustrating when a service doesn’t meet expectations or communicate effectively. I understand your concerns and frustration, especially with the lack of response and unresolved issues. Please contact us directly with your order details, and we will do our best to resolve this matter swiftly. Your feedback is valuable, and we want to ensure that every customer has a positive experience. Thank you for bringing this to our attention.