My Pet SensitivityReviews of mypetsensitivity.com

Response from My Pet SensitivityAug 12, 2024

Hi, Thank you for your feedback. We’re sorry to hear about the delay in receiving your results and that the report did not reflect the known sensitivity to salmon. Your experience is important to us, and we’d like to address these issues. Please contact us directly so we can look into this further and work towards a resolution. We appreciate your patience and hope to make things right.

Response from My Pet SensitivityAug 12, 2024

Hi, Thank you for your review. If please reach out to our customer care team directly, with your details, and we will look into this right away for you Thank you

Response from My Pet SensitivityAug 12, 2024

Hi, Thank you for your feedback and for being a returning customer. We’re sorry to hear that this test did not meet your expectations and did not provide the insights you were hoping for. We value your input and would like to understand more about your experience. Please contact us directly so we can address your concerns and work towards a resolution. Your satisfaction is important to us, and we appreciate the opportunity to make things right. Kind regards, Customer Care Team

Response from My Pet SensitivityAug 6, 2024

Hi, I'm sorry to hear that the results didn’t match up with what you expected from the previous allergy test. Our test focuses on sensitivities rather than allergies, which can sometimes lead to different findings. It’s important to consider this distinction when comparing results. If you have any specific concerns or need further clarification, please reach out to our support team. We’d be happy to help you understand the results better and address any issues you might have. Kind regards, Customer Care Team

Response from My Pet SensitivityAug 6, 2024

Hi, I'm sorry to hear that the results added confusion rather than clarity. It’s important that our tests provide clear and actionable information, and I apologize if this wasn’t the case for you. Your feedback is valuable, and we’ll use it to improve our services. If you’d like to discuss your results further or need additional assistance, please reach out to our support team. We’re here to help you navigate through this. Kind regards Customer Care Team

Response from My Pet SensitivityAug 2, 2024

Hi, I'm really sorry to hear about your experience and understand your frustration. The food diary is part of the money back guarantee process, and we will be happy to go through it with you if you're willing to reach out to our customer support team. Your feedback is crucial in helping us improve our processes. We are committed to resolving your concerns and ensuring a satisfactory outcome. Thank you

Response from My Pet SensitivityAug 2, 2024

Hi, We emailed your results on the 25th July. I have just re sent them. If you still do not receive them, please let us know Thank you

Response from My Pet SensitivityAug 2, 2024

Hi, Thank you for your detailed feedback. I’m truly sorry to hear about your concerns regarding the presentation of the results and the lack of response from our customer support team. Your insights as a scientist highlight important aspects of clarity and quality that we strive to uphold. We understand the importance of presenting results in a clear and transparent manner, including providing reference ranges and ensuring the accuracy of the report. I would recommend reaching out again to our customer support team, and if possible, providing specific details about your previous communication for quicker resolution. Your feedback is invaluable in helping us improve our processes and service quality. Kind regards, Customer Care Team