My Pet SensitivityReviews of mypetsensitivity.com

My Pet Sensitivity claims to be able to identify a myriad of sensitivities in your pet. Upon further review of their process, which they don’t make clear upfront, they use bioresonance. This is quack science not approved in the USA or the United Kingdom. They seem to target American customers, although their laboratories are in the UK. Bioresonance therapy is categorized under complementary and alternative medicines. A category of medicine that is not a science, nor is it approved, nor does it have any support for its findings in the medical facility. This is a money grab aimed a pet parents who are very vulnerable and stressed about their fur babies.

Difficult to consider credible a report that advises that my pet ”drink (sic) plenty of filtered water, eat a diet that is rich in wholefoods (particularly fruits and vegetables), avoid processed foods, reduce caffeine and/or alcohol intake, lower nicotine usage and exercise regularly”. On pointing this out, I received the following patronising reply ”We apologize if the information in the report gave the impression of being a copy-and-paste job. The recommendations provided are intended to offer general wellness advice to support your pet’s overall health and detoxification processes. We understand that this may have caused some confusion.” No confusion caused!

Very misleading for them to advertise 3-5 days for results when in fact that meant after the average of 2 weeks it takes to be processed by their intake center and actually make it to the lab. It's falsely advertised!

I have contacted them twice. It has been over 2 weeks and I have not even received notice they received the samples. It was urgent for us to understand what has been bothering our pets. They sent an email that said the timeline starts when their lab receives the samples. It does not say on the website that they use a clearing house and it can take weeks for them to get the sample. After reading other reviews, I am requesting a refund and feel like this is a fraudulent group.

Purchased, and received no kit. Contacted them a month later and they said that due to some generic sustainability statement, the buyer pays $40 to fill out some online form to learn the pets allergy. Stupid.

Absolutely insane. While I understand that it's not an allergy test, 98% of what they say my Cinnamon is sensitive to, she has absolutely no contact with. Also, in the Nutrition column the only things listed are potassium and sodium. This was of absolutely no help whatsoever. Save your money and go elsewhere

All around terrible !

I sent the test off from the post office 7/18 it is now 8/12 and I am still showing it has not been received, I reached out to them about the test and was told -Thank you so much for your email! Your sample has not yet arrived with our lab. To confirm all samples initially go to a fulfilment centre to go through quality control, they then forward them onto our lab which is why it can take around 2-3 weeks to arrive. However, they can arrive much sooner than this. As soon as the sample does arrive with our lab you will be sent an email notifying you. The results then follow 3-5 days later. I do hope this helps! It does not help as that was 8/1 and today 8/12 still shows not received. When I asked if I should be gin to worry as its been so long I was told Yes please do not worry, it can take up to 3 weeks maximum to reach us from the date it was sent. Rest assured as soon as the sample arrives we will send you an email notification. But its been way more than enough time for it to be received. I have yet to receive a notification, email or anything else and I check the website daily. Its quite enough money to be worried when its been this long and no update at all or care of how long its taking or if it has been received at all. To add to this since they responded I have yet again reached out and heard nothing at this time. I am wasting my valuable time begging for results and information for a service I paid for and have received nothing. Feel free to reach out to me as I already have many many times and continue to do with no avail. I also think it's very odd that the reviews are all magic and rainbows on the site but that is not my experience at all. I needed this test for my beloved family member and yet this is the service I have received. 1 out of 10 and that is only because the test was easy to perform. Everything has been a nightmare. Update : I did receive another email back about my test. it says- Thank you for reaching out again. Please can you advise the date you posted your sample? It's quite common for samples to take around three weeks to reach us, but it's it's exceeded this time frame it's possible your sample might have been lost in the post. This doesn't happen regularly, but it's a possibility. If this is the case we'd need you to post in a second sample, and we can provide instructions on how to do so and put some measures in place so your sample is prioritized once it arrives. To which I sent the dates once again that were sent in each and every previous emails ( so far totaling 8) which you would think by now they would at least have that part understood. As per the email request I took another sample and paid myself to mail it back with a tracking number because I do not trust it to get lost again and since communication and it seems everything is on the customer so I could have piece of mind. I will update the review when and if I get results. ANOTHER UPDATE: I sent the results back with a tracking number so this time they could not say they didn't get my pets test in the mail. I tracked the package and it arrived 8/15. Since then it has been 2 days no communication what so ever from the company even though I have sent them another email and after I was promised -your second sample will be prioritized in our system, and we'll make every effort to deliver your report in the shortest possible time once received. I am at my wits end tomorrow will mark 1 month since I started this fight that was supposed to be a journey and a betterment of life for my beloved family member. It's sad to me that in order to get your company's attention and care that I had waited so long I had to write a review, it's also sad to me that my dog, my family member has needed this test all this time very severely and your company didn't care, communicate, or do anything at all to resolve the matter or make anything any better. I've been stressed having to deal with all of this, and wasting a lot of energy and worrying and now I am wondering if it's all been a scam or a joke and I will never see the results