My Pet SensitivityPet Health Starts At Home. We help you improve your pet’s health with tests, supplements, and support.
My Pet Sensitivity (mypetsensitivity.com) has 2,950 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Jennifer T.
Never got an email from them never got my results!
Response from My Pet SensitivitySep 3, 2024
Hi, We emailed your results on the 27th August. I have just issued a resend to make sure you receive them If you have any problems, please don't hesitate to reach out to us Thank you
Tonya
This whole process has been a frustrating disappointment. Several weeks after I paid for the test, I had to inquire where or how I was supposed to take the test. Now, several weeks after I sent my dog's hair sample in, I had to inquire what the status is. I received a response saying the test hadn't arrived yet, and lo and behold, I received another email the same day saying the test had arrived at the lab. I'm guessing it will be another several weeks before I'll receive the results, but only after I yet again have to ask about it.
Response from My Pet SensitivitySep 1, 2024
Hi, I'm sorry to hear about the delays and frustration you've experienced. We aim to provide a smooth and timely process, and it's clear we fell short in your case. I'll make sure your feedback is addressed with our team to improve our service. If there's anything I can do to expedite your current situation or if you have any further questions, please let our customer service team know Kind regards, Customer Care Team
Eilidh M.
It’s been 17 days since I ordered the test, paying roughly £40. Since then I’ve heard nothing but bs marketing comms, despite reaching out via phone and email numerous times. Do NOT use this company - it’s a scam.
Response from My Pet SensitivitySep 1, 2024
Hi, I'm sorry to hear about your experience and the frustration it's caused. Please contact our customer service team and we will look into this right away for you Thank you
Dainia A.
Results were not useful. Resulted sensitivity had nothing my dogs are eating or exposed too. Would not recommend this product.
Response from My Pet SensitivityAug 29, 2024
Hi, Thank you for your feedback. We're sorry to hear that the results didn’t align with your expectations. If you have any specific concerns or if there's any additional information we can provide to help address your situation, please let us know. Kind regards, Customer Care Team
Tom H.
Total waste of money, not worth purchasing. Uses an unproven method to determine sensitivities and half of the ones that come back are things they would never be anywhere near - yet apparently are having food sensitivity issues according to the vet. Kangaroo? I like in the UK?
Response from My Pet SensitivityAug 29, 2024
Hi, Thank you for sharing your experience. Your feedback is valuable, and we’ll use it to review and improve our services. If you have any further questions or need assistance, please don’t hesitate to reach out. Kind regards, Customer Care Team
Disappointed
It’s crap . The things your sent me my dog never ate in his life ! Lies f tards. Are you f kidding me? Straight f lies. I wi recommend you to anyone !
Response from My Pet SensitivityAug 29, 2024
Hi, I'm really sorry to hear that you're unhappy with the results. Your feedback is important, and we take concerns like this seriously. Could you please reach out to our customer service team with more details so we can look into this further and assist you? It's important to remember that we test for hundreds of items, not just specifically items your pet consumes. Kind regards, Customer Care Team
customer
I thought this was an allergy test.
Response from My Pet SensitivityAug 29, 2024
Hi, Thank you for your feedback. You’re correct that this is a sensitivity test rather than a traditional allergy test. Sensitivity tests focus on identifying food sensitivities and intolerances, which can be different from allergies. We apologize if this distinction wasn’t clear before you purchased the test. If you have any further questions or need assistance, please let us know. Kind regards, Customer Care Team
Lorren H.
Not helpful
Response from My Pet SensitivityAug 29, 2024
Hi, I’m sorry to hear that the test didn’t meet your expectations. We aim to provide valuable insights and support, so if you have any specific feedback or concerns, please share them with us. We’re here to help and would appreciate any details on how we can improve our service. Kind regards, Customer Care Team
