Dan E.
Clearer Expectations Needed
When purchasing, it was unclear I was not getting a kit in the mail. That came in an email after I paid. Having a kit just makes it a more fluid and easier experience for the user. Also I was not a fan of the very long document, that had the results nine pages in. They are trying to educate you on the test results before you see the results, but burying them in a very long PDF is not the way to go.
Response from My Pet SensitivityFeb 4, 2025
Hi, I'm sorry to hear your experience with us was unsatisfactory. We will be in contact with you shortly to discuss your case specifically. We will do all we can to make this right for you Thank you for leaving your review and we shall speak to you soon, Kind regards, Customer Care Team


