My Pet SensitivityReviews of mypetsensitivity.com

Response from My Pet SensitivityFeb 20, 2024

Hi, Thank you for your feedback! We're glad to hear that our test provided you with the information you needed quickly. Providing timely results and valuable insights is a top priority for us, and we're pleased that we could meet your expectations in this regard. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help! Kind Regards, Customer Support Team

Response from My Pet SensitivityFeb 20, 2024

Hi, Thank you for your feedback! We're pleased to hear that you're happy with the results of the test and that you would still recommend it to friends despite the longer-than-expected timeframe from mailing your sample to receiving the results. We understand the importance of timely results, and appreciate your feedback. Your recommendation means a lot to us, and we're grateful for your support. If you have any further questions or need assistance, please don't hesitate to reach out. Kind Regards, Customer Support Team

Response from My Pet SensitivityFeb 20, 2024

Hi, Thank you for your feedback! We're glad to hear that the results were available quickly after the samples reached the lab. However, we understand that the overall wait time of about 2 weeks may have felt longer than expected. Your feedback is valuable to us, and we appreciate your patience. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help! Kind Regards, Customer Support Team

Response from My Pet SensitivityFeb 20, 2024

Hi, Thank you for your feedback! We're glad to hear that you found our customer service to be good and that the test provided you with a helpful starting point in determining what's best for your pup. While we understand that it may take some time to fully evaluate the accuracy of the test results and adjust your pup's diet accordingly, we're here to support you every step of the way. If you have any questions or need further assistance as you continue to work through your pup's new diet, please don't hesitate to reach out. Kind Regards, Customer Support Team

Response from My Pet SensitivityFeb 16, 2024

Hi, That's fantastic to hear! We're glad we could deliver your results quickly. If you have any further questions or need assistance, feel free to reach out. We're here to help! Kind Regards, Customer Support Team

Response from My Pet SensitivityFeb 15, 2024

Hi, Thank you for your understanding. We want to assure you that once we receive your sample, we prioritize processing it promptly, typically within 3-5 days. However, we acknowledge that the mailing time is beyond our control. We appreciate your patience and understanding in this matter. If you have any further questions or concerns, please don't hesitate to reach out. Kind Regards, Customer Support Team

Response from My Pet SensitivityFeb 15, 2024

Hi, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the delay in receiving the email confirming the sample's arrival. We understand your frustration and are disappointed to hear about the loss of your sample within the mailing system. However, we're glad to hear that the results provided valuable insights into your dog's sensitivities. It's great to know that you now have a clearer understanding of how to help your furry friend. If you have any further questions or need assistance, please don't hesitate to reach out. Kind Regards, Customer Support Team

Response from My Pet SensitivityFeb 15, 2024

Hi, Thank you for sharing your feedback with us. We're pleased to hear that you found the report comprehensive. We'll take your suggestion into consideration to ensure that the process is clearer for future customers. If you have any questions or need assistance in the future, feel free to reach out. Kind Regards, Customer Support Team