My Pet SensitivityReviews of mypetsensitivity.com

Response from My Pet SensitivitySep 30, 2024

Hi, Thank you for sharing your concerns, and we sincerely apologize for the doubts you've expressed regarding the speed of your results. We understand how important it is for our customers to feel confident in the accuracy and authenticity of their tests. Your feedback is valuable, and we take it seriously. If you'd like, we can review your results and address any specific questions or concerns you may have. Please feel free to reach out to our customer service team for assistance. Kind regards, Customer Care Team

Response from My Pet SensitivitySep 30, 2024

Hi, Thank you for your feedback, and we’re truly sorry to hear about the delays and your dissatisfaction with the test results. We understand how frustrating it is to wait for your sample to arrive and then receive information that doesn’t seem relevant to your situation. Your suggestions regarding clarity on tested items and non-reactive results are valuable, and we will take them into consideration for future improvements. If you’d like to discuss your experience further or have any questions, please reach out to our customer service team. Kind regards, Customer Care Team

Response from My Pet SensitivitySep 30, 2024

Hi, Thank you for your feedback! We're glad you could find some humor in the results, even if they didn’t provide clarity on your cat's seasonal allergies. We understand how important it is to identify the specific allergens affecting your pet. If you have any questions or need further assistance, please feel free to reach out. We’re here to help! Kind regards, Customer Care Team

Response from My Pet SensitivitySep 30, 2024

Hi, Thank you for your review. We emailed your results on the 27th September. I have just issued a re send to make sure you get them Please let us know if there's anything further we can help you with Thank you

Response from My Pet SensitivitySep 30, 2024

Hi, Thank you for sharing your experience, and we’re truly sorry to hear about the delays and issues you encountered with your test. We understand how frustrating it is to wait for results, especially after having to resend your sample. Your feedback is important to us, and we are committed to improving our services. Please reach out to our customer service team directly so we can address your concerns and assist you further. Kind regards, Customer Care Team

Response from My Pet SensitivitySep 30, 2024

Hi, Thank you for your feedback, and we sincerely apologize for your experience with our customer service. This is not typical, and we understand how frustrating it can be to not receive a response after multiple attempts to reach out. Your concerns are important to us, and we are committed to addressing them. Please send us a direct message with your contact details, and we will ensure someone gets back to you as soon as possible. Kind regards, Customer Care Team

Response from My Pet SensitivitySep 26, 2024

Hi, Thank you for sharing your experience. We apologize for the frustration you felt with the test results not aligning with your dog's known sensitivities. It’s important for us to provide relevant and useful information, and we appreciate your feedback regarding the items listed. Your insights will help us improve our service in the future. Kind regards, Customer Care Team.

Response from My Pet SensitivitySep 26, 2024

Hi, We’re sorry to hear that you were disappointed with the results. Our test aims to highlight the items where sensitivities have been detected, but we understand your concern about not seeing the full list of tested items. If you have any questions about the results or would like further clarification, we’d be happy to assist. Kind regards, Customer Care Team.