My Pet SensitivityReviews of mypetsensitivity.com

Response from My Pet SensitivityApr 2, 2024

Hi, Thank you for sharing your review! We're glad to hear that you found the results of the testing to be thorough and insightful. If you need any further guidance or assistance as you work on implementing the new diet, please don't hesitate to reach out. We're here to support you every step of the way! Kind Regards, Customer Support Team

Response from My Pet SensitivityMar 28, 2024

Hi, Thank you for sharing your experience with us! We're glad to hear that you found the report comprehensive and valuable for your pet's health journey. We apologize for any inconvenience caused by the delay in receiving your results and the lack of communication regarding the receipt of your kit. Your feedback is valuable to us, and we'll take it into consideration as we strive to improve our processes and communication with our customers. If you have any further questions or need assistance with your pet's elimination diet, please don't hesitate to reach out. We're here to support you every step of the way. Kind regards, Customer Care Team

Response from My Pet SensitivityMar 28, 2024

Hi, Thank you for your feedback and for sharing your experience with us! We're glad to hear that you found the test easy to use and that you received a lot of great information from it. We apologize for any inconvenience caused by the longer-than-expected response time for receiving the results. We appreciate your detailed explanation of the process, and we understand that waiting for the results can be frustrating. We'll take your feedback into account as we strive to improve our service. Kind regards, Customer Care Team

Response from My Pet SensitivityMar 27, 2024

Hi, Thank you for sharing your feedback with us! We're thrilled to hear that you found our testing process prompt and straightforward, and that your dog is now thriving after identifying and eliminating trigger foods. We're sorry to hear about the challenges you faced in reaching our customer service team. Your experience is important to us, and we'll take your feedback into consideration to improve our responsiveness and support for all our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Kind Regards, Customer Support Team

Response from My Pet SensitivityMar 27, 2024

Hi, Thank you for bringing this to our attention, and we apologize for any confusion caused by the results. Please reach out to our customer support team who will be happy to assist further. Kind Regards, Customer Support Team

Response from My Pet SensitivityMar 27, 2024

Hi, Thank you for sharing your experience with us. We sincerely apologize for any delay you experienced in the processing of your pet's test sample. We strive to provide accurate and timely results, and we understand the importance of receiving this information promptly, especially when it comes to your pet's health and well-being. If you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you every step of the way. Kind Regards, Customer Support Team

Response from My Pet SensitivityMar 22, 2024

Hi, Thanks for sharing your review! I understand your frustration with the delay in the timeline for getting your results to the lab, especially after expecting a quicker turnaround. However, I'm glad to hear that the customer service team was able to help and that you were able to quickly get your pup's diet under control once you received the results. It's great that despite the initial delay, you're satisfied with the overall experience and the outcome of the sensitivity test. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Kind Regards, Customer Support Team

Response from My Pet SensitivityMar 22, 2024

Hi, Thanks for sharing your review! I'm glad to hear that you've decided to try another sensitivity test to address your boy's ongoing reactions, despite having tried a saliva test previously. Identifying common trigger foods and planning to eliminate them can be a proactive step towards helping manage his symptoms. If you have any further questions or need assistance during this process, please don't hesitate to reach out. We're here to support you and your furry friend every step of the way! Kind Regards, Customer Support Team