Alexis P.
I Recommend! But….
My dog suffers from itchy skin and paws, ear infections, loss of fur, etc. So I decided to buy this test! I am giving 4 stars with the confusion of delivery of test results. But 5 stars for the detailed sensitivity results! It really helped me out on different food to try and new food toppers to add to my dogs diet! First, I delivered the hair sample via tracking, and when I realized it was delivered, I noticed I never got a verification email saying it was delivered. So I contacted customer service (who responded quickly) and they answered my questions. So to clarify and make the story shorter, lol. The test results might take longer to reach you than what the website says. The test results are not sent directly to the lab, they are sent to a DIFFERENT facility first, then from that facility, it could take 1-3 weeks for the sample to reach the LAB. Then another 3-5 days to receive the results. So I was disappointed that they did not clarify everything in the website, if they did, then it’s VERY fine print. But when we got the results, I loved it! It helped me decide everything on how I am going to change my dogs diet. Despite the longer time, I would recommend doing this if you can’t figure out how to control your dogs allergies.
Response from My Pet SensitivityApr 11, 2024
Hi, It sounds like the test results provided valuable insights into your dog's sensitivities and helped you make informed decisions about their diet. While the process may have been a bit confusing and took longer than expected, I'm glad to hear that you found the results helpful overall. Thank you for sharing your experience, and if you have any more questions or need further assistance, feel free to reach out! Kind regards, Customer Care Team