My Pet SensitivityReviews of mypetsensitivity.com

Response from My Pet SensitivityOct 29, 2024

Hi, I'm sorry to hear about your frustrating experience. It's understandable to feel concerned when there are delays and difficulties. I recommend following up with an email including your order details and tracking information to expedite the process. Thank you for sharing your concerns, and I hope this situation is resolved for you soon. Kind regards, Customer Care Team

Response from My Pet SensitivityOct 28, 2024

Hi, Thank you for your feedback, and we sincerely apologize for your experience. We take concerns about the accuracy and timeliness of our results very seriously. Your comments are invaluable in helping us improve our services. We would like to address your concerns directly and discuss your request for a refund. Please reach out to us at your earliest convenience so we can assist you further. Kind regards, Customer Care Team

Response from My Pet SensitivityOct 28, 2024

Hi, Thank you for sharing your experience, and we’re truly sorry to hear about your frustration and concerns. We understand how distressing it can be to receive overwhelming results. Our goal is to provide helpful insights, but we recognize that not every test will meet every pet's unique needs. We value your feedback and would appreciate the opportunity to discuss your concerns further. Please reach out to us directly so we can address your situation and help find a resolution. Kind regards, Customer Care Team

Response from My Pet SensitivityOct 28, 2024

Hi, Thank you for your feedback. We understand your frustration regarding the hair sample collection process. Our guidelines are designed to ensure accurate and reliable results, but we appreciate your perspective on this. If you have any further questions or concerns, please reach out to us directly so we can address them. Kind regards, Customer Care Team

Response from My Pet SensitivityOct 28, 2024

Hi, Thank you for your feedback. We're sorry to hear that the report you received did not meet your expectations and that you found it vague. We aim to provide detailed and specific insights for all our tests, and we apologize for any disappointment. Your comments are invaluable as we work to improve our service. If you would like to discuss your concerns further or need clarification on the report, please feel free to reach out to us directly. Kind regards, Customer Care Team

Response from My Pet SensitivityOct 24, 2024

Hi, Thank you for sharing your concerns with us. We're sorry to hear that you found the report lacking in detail and context. Our goal is to provide clear and useful information, and we would love the opportunity to address your specific issues. Please reach out to our customer support team so we can assist you further and improve your experience. Kind regards, Customer Care Team

Response from My Pet SensitivityOct 24, 2024

Hi, I am pleased to confirm that we have already send out your results. To ensure you receive them, I have just triggered a resend. Please keep an eye on your inbox for this! (Please do check any spam or junk folders, as they can get caught up in these occasionally) If you still do not receive them, or have any questions about your results, do not hesitate to contact us Thank you

Response from My Pet SensitivityOct 22, 2024

Hi, We’re really sorry to hear about your experience and that the results didn’t provide the insights you were hoping for regarding your dog’s sensitivities. We understand how frustrating this must be, especially with your dog still experiencing skin issues. Please reach out to our customer care team so we can review your case and assist you further. We want to ensure we help in any way we can. Kind regards, Customer Care Team