My Pet SensitivityReviews of mypetsensitivity.com

Response from My Pet SensitivityOct 4, 2023

Hi, Thank you for sharing your feedback, and we apologize for any confusion regarding our test. We'd like to clarify that our test primarily identifies sensitivities rather than allergies. We do have extensive information about the test on our website, and we encourage our customers to review it thoroughly before making a purchase to ensure it meets their needs. We're sorry to hear that the test results took longer than expected. The processing time can vary due to factors such as shipping which we have no control over. We appreciate your patience during this period. If we can help further, please let me know. Kind Regards, Customer Support Team

Response from My Pet SensitivitySep 28, 2023

Hi, Thank you for sharing your feedback with us! We're glad to hear that you loved receiving your results and found them easy to read and understand. We appreciate your recommendations as well. Making it clearer that an actual kit isn't sent out is valuable feedback, and we'll consider ways to improve the clarity of our process for future customers. Additionally, the suggestion to provide a shipping label for each customer is noted, and we'll explore ways to enhance our service in that regard. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Your input helps us improve our services, and we're here to support you whenever you need us! Kind Regards, Customer Support Team

Response from My Pet SensitivitySep 22, 2023

Hi, We appreciate your feedback, and we're sorry to hear about your concerns regarding the interpretation of the testing results. We understand how important it is for the results to be clear and actionable. We apologize for any confusion or double talk you may have encountered in the explanation of the results. We value transparency and clarity in our reports, and your feedback highlights areas where we can improve our communication. Our aim is to provide you with information that is easy to understand and helps you make informed decisions about your dog's health. If you have any specific questions or require further clarification about your test results, please reach out to our customer support team. Kind Regards, Customer Support Team

Response from My Pet SensitivitySep 14, 2023

Hi, Thank you for sharing your honest feedback regarding the service we offer, If you have any questions regarding your furry friends results, please reach out to the support team who will be more than happy to address any uncertainties you may have! Regarding the inclusion of a testing kit with a prepaid return envelope, your suggestion is valuable, and we are continuously working to improve our processes. While we may not currently offer a physical kit, we do provide detailed instructions on how to collect and package your samples. Please let me know if we can help further. Kind Regards, Customer Support Team

Response from My Pet SensitivitySep 14, 2023

Hi, Thank you for taking the time to share your feedback and concerns with us. We genuinely appreciate your input, and I'd like to address your comments. Firstly, regarding the inclusion of a testing kit with a prepaid return envelope, your suggestion is valuable, and we are continuously working to improve our processes. While we may not currently offer a physical kit, we do provide detailed instructions on how to collect and package your samples. Secondly, I want to reassure you about the reliability and accuracy of our testing. We have helped thousands of fur friends and their owners by providing valuable insights into their health and well-being. If you reach out to us directly, we would be more than happy to explain our testing method in more depth to address any questions or uncertainties you may have. Kind Regards, Customer Support Team

Response from My Pet SensitivitySep 14, 2023

Hi, Thank you for your feedback. We apologize for any confusion you experienced regarding the wording in the test document. We take your comments seriously and want to ensure that the information provided is accurate and relevant to your pet's situation. To address this concern, we kindly request that you email us an image of the specific section in question. This will greatly assist us in investigating the matter and making any necessary corrections to the document. Thank you! Kind Regards, Customer Support Team

Response from My Pet SensitivityJun 12, 2025

We appreciate your feedback. We're sorry the explanation of reactivity levels wasn't clear and that you feel the results weren't as fast as a vet visit. We will review how the results are explained to improve clarity.