Kita
Unapproved charges for items not ordered
After the test, the add-on vet consult line was charged without my consent. Also, no human interaction whatsoever. Emailed asking for assistance and explanation of the charges and never heard back. Even tried calling the phone number on their page and no one answered and I had to leave a message. I DO NOT TRUST these people...if there are actually human people that work there.
Response from My Pet SensitivityDec 5, 2025
Thank you so much for sharing your review - we sincerely apologise for your experience. I’d like to reassure you that we absolutely do have a dedicated customer service team here, and they’re always happy to help. You can reach us via email or live chat whenever you need support. Regarding the charge you mentioned, each test includes a 30-day free trial of our Vetline service. This is clearly shown in the basket and in your confirmation email, and it can be removed before completing checkout. The trial can also be cancelled at any time before the charge begins. If it isn’t cancelled within the trial period, it automatically rolls into a monthly fee. To assist you further, could you please reply to the message from Trustpilot with your order details? This will allow us to investigate your order properly and work towards a resolution with you. Thank you for your understanding - we truly appreciate your patience while we get this sorted.