Tryed to con me into a monthly Direct Debit for vet services will not refund first payment
Response from My Pet SensitivitySep 14, 2026
Thanks for sharing your feedback. We offer the chance to sign up to our 247Vetline subscription at various points throughout your checkout process including on the product page, in the cart and post-purchase. If you opted to one-click purchase the product or didn’t remove it from your basket then you will have signed up to the subscription service which is a monthly recurring fee.
We can help you cancel this no problem!
KD
Karen D.
DO NOT DO BUSINESS WITH THIS…
DO NOT DO BUSINESS WITH THIS COMPANY!!!!!
Per their instructions, I sent our dog’s sample to the address provided. A few days later I checked the tracking information, which shows that it was received at the destination address. A few days later, I checked the lab’s internal tracking system, which is supposed to show where your sample is in the process. This showed that they had not received our sample.
When I reached out to the company for an explanation, I was advised that the address provided for shipping is only a “mail sorting plant” and that somehow, after reaching this point, the sample is supposed to magically make its way to the “lab,” for which no address is provided and with no indication as to who will ensure this occurs. So, clearly can’t happen and will remain in the “mail sorting plant” until the end of time.
All the company is content to do is continually advise that they are not responsible for anything, including the the sample going missing - which it quite obviously has, being as it was sent to some random address as provided by them. I have reached out and requested a person to speak with, only to be ignored. I have now instructed them to process a refund, which they have also ignored. Clearly nothing but a blatant scam, likely being run out of someone’s basement. Avoid them at all costs!!!!!!
……….this “business” responds to my review saying how sorry they are and would like to make things right. I have reached out to them requesting contact information (the phone number posted on their website is fake) to speak to someone to resolve this - they refuse. I have also repeatedly directed them to process a refund - again they refuse. The only party involved genuinely attempting to chase down a resolution, definitely isn’t them. Thanks for proving my point - classic scammer behaviour…….
Response from My Pet SensitivitySep 2, 2026
Thank you for your feedback.
We are sorry to hear this, and we would love to turn your experience around. We have requested your information through the platform, and as soon as we receive it, our team will reach out directly to assist you further.
We appreciate your patience and look forward to resolving this for you!
KS
Kerry S.
Unfortunately BAD and Inacurate
Unfortunately, the test results were very wrong. We went to an actual vet to have our dog tested and all the results were not even close.
On top of that be ready to be scammed with an add $9.99 for a video vet EVERY MONTH that will NEVER be used if you don't remember to cancel a subscription! Again, always a ploy never just honesty
Response from My Pet SensitivitySep 2, 2026
Thank you for your review.
I’m sorry you feel the subscription was unclear, however, I would like to clarify that the complimentary 30-day subscription is not mandatory and you are absolutely able to opt out.
There are multiple opportunities during the checkout process to remove the complimentary subscription before completing your purchase - you can also opt out during the free trial before the renewal fee. The information also clearly explains that the trial will continue as a monthly subscription unless cancelled.
We appreciate that you may not have intended to continue with the subscription, but the option to decline it was available at the time of purchase and you also had the opportunity to cancel this during the trial period.
TR
Tracy
Canceling subscription..followed…
Canceling subscription..followed instructions process, does not work. Called customer support, does not work. Talked with someone briefly, don’t get subscription. You will get does not work.
Response from My Pet SensitivityAug 28, 2026
I’m sorry you’ve had difficulty cancelling your subscription.
I can confirm that your subscription has now been cancelled successfully, so no further payments will be taken.
YM
Yvonne M.
We NEVER RECEIVED ANY REPORT
We NEVER RECEIVED ANY REPORT. We would like a full refund.
Response from My Pet SensitivityAug 27, 2026
Hi Yvonne,
Thank you for sharing your feedback with us.
Upon reviewing your account, I can see that your test results were originally sent to you on June 24th. However, to ensure you have them on hand, a member of our team will be reaching out shortly to resend your full report directly to your email.
Please keep an eye on your inbox (and junk folder, just in case!), and don't hesitate to reach back out if you need anything else in the meantime.
FW
Fran W.
Been confirmed via email it’s not an allergy test
I did the ‘allergy’ test on my dog. Came back with two stupid items that aren’t relevant.
And when I have contacted them to say I want a refund because my dog is obviously allergic to something that you haven’t found.
The response was that it isn’t even an allergy test but a sensitivity test and doesn’t show allergies.
So basically they’ve confirmed that the same product you payed an extra £80 for isn’t what they said it is and it doesn’t even come back with as many results as the cheaper test does.
Go to somewhere else for your allergy test don’t waste your time or money
Response from My Pet SensitivityAug 26, 2026
Thank you for sharing your feedback with us.
We are genuinely sorry to hear about your experience, as providing clear and helpful insights is always our primary goal.
Because we offer both IgE allergy tests and bioresonance sensitivity panels, we will need your order details to identify which specific test was performed and review your report accurately. We have requested your information through the platform, and as soon as we receive it, our team will reach out directly to assist you further.
We appreciate your patience and look forward to resolving this for you!
RE
Richard E.
Bad business
I was tagged and charged for a Vet hotline that I did not order nor need. It apparently is not an option to choose and it's tagged on to the test kit. If you do not notice it they charge your credit card a non-refundable fee. This is unscrupulous and deceitful. Stay away from this company.
Response from My Pet SensitivityAug 25, 2026
Thanks for your feedback.
I’m sorry you feel the subscription was unclear, however, I would like to clarify that the complimentary 30-day subscription is not mandatory and you are absolutely able to opt out.
There are multiple opportunities during the checkout process to remove the complimentary subscription before completing your purchase - you can also opt out during the free trial before the renewal fee. The information also clearly explains that the trial will continue as a monthly subscription unless cancelled.
We appreciate that you may not have intended to continue with the subscription, but the option to decline it was available at the time of purchase and you also had the opportunity to cancel this during the trial period.
AL
Amanda L.
Beware of add-on subscriptions
When you purchase your test you are forced to sign up for a “free” 30-day trial. You are not able to opt out of this. Super predatory and relies on you not remembering to cancel before your subscription renewal. Despite never using this service or even logging into the product and reaching out shortly after the first charge was received, I was told I was not eligible for a refund. Ridiculous. I wish I was able to opt out of this to begin with.
Upon further review, you are able to remove this from your cart prior to check out; however it is AUTOMATICALLY added when you add anything to your cart.
Response from My Pet SensitivityAug 24, 2026
Thanks for your feedback.
I’m sorry you feel the subscription was unclear, however, I would like to clarify that the complimentary 30-day subscription is not mandatory and you are absolutely able to opt out.
There are multiple opportunities during the checkout process to remove the complimentary subscription before completing your purchase - you can also opt out during the free trial before the renewal fee. The information also clearly explains that the trial will continue as a monthly subscription unless cancelled.
We appreciate that you may not have intended to continue with the subscription, but the option to decline it was available at the time of purchase and you also had the opportunity to cancel this during the trial period.
