Andreea C.
Took a month to get results
Took a month to get results. Not 3-5 days. I know that’s how the results take once it reaches the lab but not advertised the added 3 weeks it takes for results to get to the lab in Houston Texas I addressed it to, while I am in Oregon. If the lab is elsewhere, it needs to be advertised with the extra time included.
Response from My Pet SensitivityJan 16, 2024
Hi, Thank you for bringing your concerns to our attention, and we sincerely apologize for any inconvenience you experienced. Unfortunately, the postal company's transit time is beyond our control. However, once your sample arrives at our lab, I can assure you that we prioritize processing, and results are issued within 3-5 days, as stated on our site. We understand the importance of clear communication and will take your feedback into consideration for future improvements. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. We appreciate your understanding. Kind Regards, Customer Support Team