My Pet SensitivityPet Health Starts At Home. We help you improve your pet’s health with tests, supplements, and support.
My Pet Sensitivity (mypetsensitivity.com) has 2,950 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Kevin K.
Test was thorough and received the results quickly
Response from My Pet SensitivityAug 21, 2024
Hi, Thank you for your feedback! We’re pleased to hear that you found the test thorough and received your results quickly. We’re here to ensure you have a smooth experience, and it’s great to know we met your expectations. Kind regards, Customer Care Team
Sydney W.
Got my report right on time. Broke down that this is a sensitivity test, not an allergy test. Did exactly what was advertised. For the food sensitivities, I would recommend showing a list of recommended food products without the sensitive items in them so pet parents can buy they right products to feed their fur babies.
Response from My Pet SensitivityAug 21, 2024
Hi, Thank you for your feedback! We’re glad to hear that you received your report on time and that it met your expectations. We appreciate your suggestion regarding a list of recommended food products. We will certainly consider this for future improvements to help pet parents make informed choices more easily. Kind regards, Customer Care Team
Stacey A.
Though I was able to interpret the report, it could be less convoluted. Should be more like lab results humans receive with indications and descriptions suffix? Also, would have liked to know when the sample was received and timeline to receive results.
Response from My Pet SensitivityAug 20, 2024
Hi, Thank you for your feedback. I’m glad you were able to interpret the report, but I understand that you’d like it to be clearer and more straightforward. We’re always looking to improve our reports, and your suggestion about formatting them like human lab results is valuable. Regarding the sample tracking and timeline information, I apologize for any lack of clarity. We’ll look into providing more detailed updates on sample receipt and expected results delivery in future communications. If you have any other questions or need further assistance, please don’t hesitate to reach out. Kind regards, Customer Care Team
Tristin D.
It would be nice to see a list of everything the test tests for, not only the things that show sensitivity.
Response from My Pet SensitivityAug 14, 2024
Hi, Thank you for your feedback! We understand how having a full list of everything tested could be helpful. We’ll certainly take this into consideration as we work to improve our reports. Your input is valuable, and we appreciate you taking the time to share it with us! Kind regards, Customer Care Team
Katie T.
The results are very detailed and we received them back pretty quick.
Response from My Pet SensitivityAug 13, 2024
Hi, Thank you for your feedback! We're glad to hear that you found the results detailed and that you received them promptly. If you have any further questions or need additional support, feel free to reach out. We're here to assist you! Kind regards Customer Care Team
Janet C.
Easy process and quick results
Response from My Pet SensitivityAug 9, 2024
Hi, We're glad you found the process easy and the results prompt! If you have any more questions or need further assistance, feel free to reach out. Thank you for your feedback! Kind regards, Customer Care Team
Kristy
Very responsive to my emails and questions. The report was very thorough.
Response from My Pet SensitivityAug 8, 2024
Hi, Thank you for your kind words! We’re pleased to hear that our responsiveness and the thoroughness of the report met your expectations. If you have any more questions or need further assistance, don’t hesitate to reach out. We’re here to help! Kind regards, Customer Care Team
Nicole S.
Thank you for the quick respone
Response from My Pet SensitivityAug 8, 2024
Hi, Thank you for your feedback! We're glad the test was helpful and that you received quick results. We appreciate your suggestion about providing more detailed explanations on minerals, metals, and specific guidance for dog foods. We’ll take that into consideration for future improvements. If you have any more questions or need further assistance, feel free to reach out! Kind regards, Customer Care Team
