My Pet SensitivityReviews of mypetsensitivity.com

Response from My Pet SensitivityMar 18, 2024

Hi, Thanks for sharing your review, I can see we received your sample on the 12th of February, the results we're then issued to you on the 13th of February. Please note the shipping time is beyond our control. But rest assured the results are issued within 3-5 days once received at our lab. Kind Regards, Customer Support Team

Response from My Pet SensitivityMar 11, 2024

Hi, thank you for sharing your thoughts with us. We understand your concern and frustration with the wide range of possibilities provided in the results. Sensitivities can often be overcome through the elimination and reintroduction of the food items to pinpoint the true tolerance to the food. It may take time, but it's essential for finding what works best for your dog's well-being. We're here to support you throughout this process and answer any questions you may have along the way. If you need any guidance or assistance as you navigate through the results, please don't hesitate to reach out to us. We're here to help. Kind regards, Customer Support Team

Response from My Pet SensitivityMar 11, 2024

Hi, thank you for sharing your feedback with us. We're sorry to hear that the results were not entirely what you expected and that some of the items listed were unclear in terms of how to manage them in your dog's diet. We understand the importance of providing clear and actionable information, and we apologize for any confusion caused. If you have any questions or need further clarification on any of the items listed, please don't hesitate to reach out to us. We're here to help you navigate through the results and find practical solutions for your dog's well-being. Kind regards, Customer Support Team

Response from My Pet SensitivityMar 5, 2024

Hi, Thank you for your feedback. We apologize for any confusion regarding the kit shipment and will take your suggestion into consideration for clearer communication in the future. Regarding the results, we strive to provide accurate and reliable information, but we understand that sometimes certain results may seem unexpected. If you have any specific concerns or questions about the results, please don't hesitate to reach out to us. We're here to assist you and address any issues you may have. Kind regards, Customer Support Team

Response from My Pet SensitivityFeb 26, 2024

Hi! I'm sorry to hear that it took longer than expected to receive your results. Unfortunately, mailing times can sometimes be beyond our control, but we appreciate your patience throughout the process. I'm glad to hear that you found the results very specific and that you're taking steps to rule out certain ingredients in your dog's diet to address her itching. If you have any further questions or need assistance with implementing dietary changes or interpreting the results, please don't hesitate to reach out. We're here to help! Kind regards, Customer Support Team

Response from My Pet SensitivityFeb 16, 2024

Hi, Thank you for your feedback, and we apologize for any inconvenience you experienced regarding the timing of your results. We understand the importance of transparency and accuracy in our advertisements. To clarify, the timeframe stated on our website refers to the period from when the sample is received by our facility, not including mailing time, which is beyond our control. We aim to issue results within 3-5 business days once the sample has been received. Regarding the format of the results, we appreciate your suggestions for improvement. We'll definitely take your feedback into consideration as we work to enhance our service. If you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you in any way we can. Thank you for bringing this to our attention. Kind Regards, Customer Support Team

Response from My Pet SensitivityFeb 15, 2024

Hi Thank you for sharing your feedback. We're here to help you understand the report and address any concerns you may have. Please feel free to get in touch with us, and we'll be more than happy to assist you further. Kind Regards, Customer Support Team

Response from My Pet SensitivityFeb 12, 2024

Hi, We're sorry to hear about your experience and the miscommunication regarding our services. We understand your disappointment, especially regarding the lost sample and the delay in processing the second sample. Please know that we do not have any control over the mailing system, and we share your frustration that it was lost in transit. I can see once the sample arrived, the results we're issued to you within 48 hours which was tested as a priority. If you have any further concerns or need assistance, please don't hesitate to reach out. We're here to help! Kind Regards, Customer Support Team