kate B.
Load of mumble jumbo
My dog is allergic to chicken - it makes her hair fall out. She lives on Prodog raw and James and Ella fish kibble. Your sensitivity test says she has zero allergy to chicken and can’t tolerate fish. I complained. Heard nothing - complained again and got a full refund
Response from My Pet SensitivityApr 16, 2025
Hi, Thank you for sharing your experience. We understand how important accurate information is when it comes to your pet’s health, and we regret that the results did not align with your dog's known reactions. Upon investigating, we would like to confirm that our colleagues responded to both contacts but I do apologise if you did not receive their initial response. While our test identifies potential sensitivities rather than allergies (which are immune responses diagnosed by a vet), we do appreciate that this distinction may not have been clear enough. We're glad to hear your refund was processed, and we will use your feedback to improve both our communication and service going forward. Kind regards, Customer Care Team