My Pet SensitivityReviews of mypetsensitivity.com

Response from My Pet SensitivityApr 10, 2024

Hi, Thank you for sharing your feedback with us. We appreciate your insights, and we're sorry to hear about your experience. We'll take your comments into consideration to improve our service in the future. If you're happy to reach out to our customer care team directly, we'll be happy to go through your results with you, and explain a little further. We're here to help. Kind regards, Customer Care Team

Response from My Pet SensitivityApr 8, 2024

Hi, I understand your disappointment with the results, While our test aims to provide comprehensive insights into sensitivities and allergies, it's important to note that individual responses can vary, and there may be factors influencing the results that we couldn't capture. We're committed to continuously improving our services and providing the best possible support to our customers. If you have any further questions or concerns, or if there's anything else we can assist you with, please don't hesitate to reach out to us. We're here to help in any way we can. Kind Regards, Customer Support Team

Response from My Pet SensitivityApr 5, 2024

Hi, Thank you for sharing your experience. It's important for customers to have clear expectations about the processing timeline. If there are any discrepancies between the advertised timeframe and the actual process, it's helpful to have that information available. As we are based in the UK, it take a while for sample from other countries to reach us. If you have any further questions or concerns, feel free to reach out. Kind regards, Customer Care Team

Response from My Pet SensitivityMar 29, 2024

Hi, I'm sorry to hear about the delay you've experienced in receiving your results. We understand how frustrating this can be, especially when you were expecting a quicker turnaround time. We strive to provide accurate estimates of the time it takes to process samples and deliver results, but unfortunately, there can sometimes be unforeseen delays in transit, which we have no control over unfortunately. If you haven't received your results by the end of next week as expected, please don't hesitate to reach out to us. We'll do everything we can to expedite the process and ensure that you receive the information you need as soon as possible. Kind regards, Customer Care Team

Response from My Pet SensitivityMar 25, 2024

Hi, Thanks for sharing your review! We appreciate your feedback and apologize for any confusion or disappointment you experienced with the results. We understand the importance of receiving detailed and accurate information about your pet's sensitivities. Please feel free to get in touch if we can assist further. Kind Regards Customer Support Team

Response from My Pet SensitivityMar 22, 2024

Hi, I'm sorry to hear that you're still unsure about your dog's sensitivities despite the sensitivity test results. It can be challenging when common ingredients are present in many dog foods. The true picture of sensitivity comes through removing a food and then reintroducing to see how the body responds and if the food is well tolerated or not. If you need further assistance or have any questions, please don't hesitate to reach out. We're here to support you and your furry friend! Kind Regards, Customer Support Team

Response from My Pet SensitivityMar 20, 2024

Hi, We apologize for any confusion regarding the terminology. It's essential to clarify that our tests focus on identifying sensitivities. These tests utilize bioresonance technology to provide insights into your pet's sensitivities. We appreciate your understanding and apologize for any inconvenience caused by the misunderstanding. If you have any further questions or concerns, please feel free to reach out. Kind Regards, Customer Support Team

Response from My Pet SensitivityMar 18, 2024

Hi, I'm sorry to hear about the delay and frustration you've experienced with receiving your pet's test results. I recommend reaching out to our support team again, providing them with your ticket number. Our team will prioritize resolving the issue promptly and ensuring that you receive the necessary information as soon as possible. We sincerely apologize for any inconvenience this has caused and appreciate your patience as we work to address the situation. If you have any further questions or concerns, please don't hesitate to let us know. We're committed to ensuring that you receive the service and support you deserve. Kind Regards, Customer Support Team