Debra A.
It's a con…
Sorry but these guys are trying it on.... I ordered a test kit on 18th June and paid the £45 and 9 days later nothing had arrived. Called them up to be told they don't send anything to you and you simply send them the hairs from your dog. This is not professional - their Amazon shop shows test kits, etc and honestly it feels like a complete rip off as nothing is done under control conditions as far as collecting hair and putting it in a sterile container. I have requested a refund as I am extremely unhappy and feel they are trying to take people for a ride Don't waste your money find a more reliable company to test your pup for allergies
Response from My Pet SensitivityJun 27, 2025
Thank you for your feedback, and we're sorry to hear you feel this way. We want to clarify that our test is not an allergy test, but a sensitivity test using bioresonance technology. This is explained on our website and product listings, and we apologise if this wasn’t clear at the time of purchase. Please note that there is no physical kit that’s sent out to you this is mentioned within our step by step guide on our website and in your email activation form. Your redemption code is sent out automatically after the purchase has been completed, they often end up in the junk, so I do apologise if this was not made clear to you. We have responded to your email offering a sample collection kit as a gesture of goodwill but we have not yet heard back. Alternatively let us know if you prefer a refund. We look forward to hearing from you. Thank you again for your feedback.