My Pet SensitivityReviews of mypetsensitivity.com

Response from My Pet SensitivityOct 4, 2023

Hi, Thank you for bringing this to our attention, We appreciate your feedback and apologize for any confusion regarding the results. We'd like to clarify our testing process to address your concerns. While we do test for a wide range of items, including all items listed on our website, we only provide a list of items that have shown sensitivity in the report. This is to focus on the specific areas that may be affecting your pet's health. We understand your disappointment and will take your feedback into account as we work to improve our reporting to make it clearer for our customers. We aim to provide the most relevant information to help you address your pet's sensitivities effectively. If you have any questions or need further assistance with interpreting the results or any other aspect of our services, please don't hesitate to reach out. We're here to support you and your pet's well-being, and your feedback helps us enhance our services. Kind Regards, Customer Support Team

Response from My Pet SensitivitySep 28, 2023

Hi, I'm sorry to hear about your dissatisfaction with the test results. It can indeed be frustrating when different tests may provide different information. Variability in results can occur due to differences in testing methodologies, sample collection, or the specific markers being assessed by different providers. It's important to keep in mind that sensitivity and intolerance testing can be complex, and individual responses to foods and substances can vary. If you have concerns about the results or the accuracy of the tests, I recommend consulting with a healthcare professional or allergist who can provide further guidance and potentially conduct more comprehensive testing to address your specific concerns. If you have any more questions or if there's anything else we can assist you with, please feel free to reach out. We're here to help. Kind Regards, Customer Support Team

Response from My Pet SensitivitySep 26, 2023

Hi, We do not send a physical test kit as we aim to be environmentally friendly and reduce waste. Instead, we kindly ask our customers to use their own packaging to send their hair sample to our laboratory. Once you place your order, you should receive a confirmation email containing the next steps which will ask you to complete a submission form. Please ensure that you follow the instructions carefully to ensure that your sample is collected correctly and arrives safely at our laboratory. If you have any questions or concerns, please do not hesitate to contact us. We are always here to help and support you in any way we can. Kind Regards, Customer Support Team

Response from My Pet SensitivitySep 14, 2023

Hi, Thank you for your feedback, We're sorry to hear this, we understand the report may be overwhelming to read but we are always here to help! If you need any assistance with your report, please simply reach out to the support team. Kind Regards, Customer Support Team

Response from My Pet SensitivitySep 14, 2023

Hi Jess, Thank you for sharing your honest review, We appreciate your input, and are always looking for ways to improve our services! We will be sure to pass this on. If we can help further, please let me know. Kind Regards, Customer Support Team

Response from My Pet SensitivitySep 14, 2023

Hi, Thank you for your review, We would really appreciate it if you could update this review once you have sent in your sample and received the report! Kind Regards, Customer Support Team