Never received test after ordering. Email to ask for refund is not valid! Scam!
Response from My Pet SensitivitySep 18, 2025
Hi Stephanie! Thank you for your feedback, to clarify we do not send physical test kits to minimize carbon footprint and we state this on our website and when purchasing and when you receive order confirmation. I am so sorry if this was not made clear enough to you and we appreciate your feedback and will do better! I would love to get your email so I can contact you to explain further or if you wish we can send you materials to supply your sample in. Thanks so much for your feedback and again we are so sorry that you are disappointed with your experience.
MB
Monique B.
Dangerously inaccurate
Dangerously inaccurate. Of course, this website will not allow me to attach a photo, but this testing is done with "energy readings" and is not accurate at all. My dog has been suffering for years, and I did this test and cut out what they said and things got worse. I finally did a real test at the vet "liquid gold test" and it turns out the only things he is not allergic to (Chicken, rice, eggs, and sweet potatoes) are all listed as high reactivity where as things he is extremely allergic to (turkey,beef, salmon) are all listed as zero reactivity. This test had me feeding my dog all of the things he was extremely allergic to. Save yourself the money and save your dog the suffering; just do the testing at the vet. Best $250 I've spent.
UPDATE: Here is the company's response.
"To clarify, our test is a bio resonance sensitivity and intolerance screening, which works by identifying potential energetic imbalances or sensitivities, it is not a diagnostic allergy test, and it does not replace veterinary allergy testing or medical advice. We do our best to make this clear throughout our website and customer communications."
My update: It’s very telling that you respond immediately when called out on your poor product and false advertising, yet when I ask questions about my pet’s results, it takes multiple emails just to get a reply. I stand by my review. You are scamming people out of money by calling this an allergy test, then turning around in your own response to say it is not a diagnostic test. Nice play on words.
Your so-called “test” caused additional problems for my animal and directly contradicted my vet’s results. Your product is not only misleading, it is dangerously inaccurate! You're basically a random generator of allergy test results.
"bio resonance sensitivity and intolerance screening, which works by identifying potential energetic imbalances or sensitivities." So basically, you are checking my dog's chakra with his fur.
Response from My Pet SensitivitySep 16, 2025
Thank you for taking the time to share your experience, and we're truly sorry to hear about the difficulties your dog has been facing. we completely understand how upsetting and frustrating it must be to watch a pet struggle with ongoing health issues.
We’d like to begin by sincerely apologizing that the results you received from our test did not help in the way you had hoped. Our intention is never to mislead or cause harm, and we are very sorry that the outcome fell short of your expectations.
To clarify, our test is a bio resonance sensitivity and intolerance screening, which works by identifying potential energetic imbalances or sensitivities, it is not a diagnostic allergy test, and it does not replace veterinary allergy testing or medical advice. We do our best to make this clear throughout our website and customer communications.
That said, we absolutely take your feedback seriously, especially in situations where results may not align with clinical findings. We'd like to investigate this further to ensure your test was processed correctly and provide a full review.
If you're willing, please contact our customer care team at [email protected] with your order number or registered email address, so we can locate your results and look into this for you right away.
We appreciate you sharing your story, and we’re genuinely sorry for any distress caused. Wishing your dog improved health going forward!
AW
Anastasia W.
Absolute scam
Absolute scam, find anywhere else if you’d actually like results. The first test we did, following all instructions just never made it, I reached out and they said they couldn’t be held responsible. I then suggested leaving an honest review and they agreed to sending out a test kit to me. I agreed, waited for the kit to arrive, followed all instructions, but it also has never actually made it for processing.
Response from My Pet SensitivitySep 8, 2025
We appreciate you bringing this to our attention. We're sorry to hear that you had trouble with the tests. We've requested more information so that we can rectify this for you.
AL
Alex
DON'T waste your cash.
Recieved (very quickly) what looked like a cut n paste analysis.
We needed help isolating an alergy but its carefully explained that an alergy isnt related to a "sensitivity". The confidence killer was the bit about the alergen possibly not being listed among the "sensitivities".
So the dog could be alergic, actually alergic to something but not "sensitive" to it.
Response from My Pet SensitivityAug 27, 2025
We appreciate your feedback and are sorry the analysis didn't meet your expectations. We outline the difference between sensitivity and allergy on our website to make customers aware that our test is a sensitivity only test prior to purchase. We apologise if this was not made clear, we will be in touch to resolve this for you.
RP
Rebecca P.
Total waste
The process is easy enough, and the results came quickly, but they were 100% inaccurate. After receiving the extensive list of sensitivities, I found literally one dog food my dog could have, which happened to be beef based. Her symptoms continued to worsen, so we went back to the vet for a blood test and found out she only has two allergies: dust and beef! So the one thing I thought she could have was actually one of the only things she’s actually allergic to! Don’t waste your money…
Response from My Pet SensitivityJul 23, 2025
Thank you for sharing your experience. We want to clarify that our testing focuses on sensitivities, which are different from allergies—sensitivities are not immune system responses like allergies are. We understand this can be confusing, and we’d like to review your report with you to help clarify the results. We’ve requested your contact information to reach out and offer further support. Your pet’s health is important to us, and we’re here to help.
DA
darren
Save your money dont be fooled
There was nothing to indicate that it was done with science behind it. Jus a print out. My dog for the past year has been on a elimation diet so i know what can eat and carnt eat so the list there provide was partly wrong. To be honest it is a well planned scam.
Response from My Pet SensitivityJul 18, 2025
We appreciate your feedback and are sorry the information didn't align with your expectations. We aim to provide helpful resources, and we are sorry that this was not the case on this occasion - we have reached out to you via email to resolve this for you.
RG
Richard G.
Aposolutly rubbish load of gomble gook
Aposolutly rubbish load of gomble gook
What a rip off
Don't wate your money already asked for refund total nonsense
Make it up
Refund money back or will county court claim in my name is Richard Graham
Live in Whitby so just refund all money scammer
Response from My Pet SensitivityJul 16, 2025
We’re sorry to hear that you feel this way. We truly want to help resolve any issues you’re experiencing. We’ve requested your contact details so we can get in touch and see how we can assist you further. Your satisfaction is important to us.
SL
Stephanie L.
Been almost a month and no results yet
Been almost a month and no results yet. I believe I'm getting scammed.
Response from My Pet SensitivityJul 14, 2025
We are sorry that we have not received your sample. Whilst we empathise with your frustration, unfortunately we have no control over mailing services. We will look into this right away to see how we can assist you.
