My Pet SensitivityReviews of mypetsensitivity.com

Response from My Pet SensitivityOct 20, 2025

Hi Meg, Thank you for giving us your order details. I can see we have responded to all your emails and are just worried you have not received our responses. Could you kindly please check your Junk/Spam folder as they may have ended up in there! Thank you!

Response from My Pet SensitivityOct 15, 2025

Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand your concerns. We strive to be fully transparent about subscriptions, which can either be opted out of at checkout or cancelled at any time during the 30-day free trial. No further payments should be taken once a subscription is cancelled. We take all feedback seriously and have requested your contact information to make sure this is cancelled for you.

Response from My Pet SensitivityOct 8, 2025

We’re very sorry for the confusion and want to reassure you that we are not a scam. We can see that your pet’s report was sent to your email on 9th September. A member of our team will be in touch shortly to re-send it to you. Please note, you do not need to pay anything further to obtain the report. We appreciate your patience and look forward to getting this resolved for you.

Response from My Pet SensitivityOct 8, 2025

Thank you for your feedback. We completely understand your concerns and want to address this personally. We’ve requested your contact information so that a member of our team can reach out to discuss your situation and clarify our processes. Our goal is always to ensure our customers feel supported, and we hope to resolve this with you.

Response from My Pet SensitivityOct 2, 2025

Hi Kim, thank you for your feedback. I have contacted you regarding the subscription.

Response from My Pet SensitivityOct 1, 2025

We appreciate your feedback. We're sorry you experienced an issue with an unintended subscription during checkout. We take such concerns seriously and are looking into this matter. We've also noted your request to delete your account.

Response from My Pet SensitivityOct 1, 2025

We’re really sorry to hear about your experience and completely understand your frustration. We take all feedback seriously and want to make this right. One of our team members will be in touch shortly to personally assist you and address your concerns.

Response from My Pet SensitivitySep 22, 2025

Every health test includes 1 month of free access to our 24/7 Vetline subscription. After the first month, it continues with a monthly charge unless cancelled. This is outlined during the purchase process, and the subscription can either be removed at checkout or cancelled at any time. You should have also received a welcome email with your username and password to help you get started.