My Pet SensitivityReviews of mypetsensitivity.com

Response from My Pet SensitivityOct 22, 2024

Hi, Thank you for your feedback! We're pleased to hear you enjoyed the detail of the report and are optimistic about the changes in your dog's diet. We apologize for the confusion regarding the timeline for results. We appreciate you bringing this to our attention, and we will work on providing clearer information about shipping times on our website to avoid any future misunderstandings. Your patience is greatly appreciated! Kind regards, Customer Care Team

Response from My Pet SensitivityOct 22, 2024

Hi, Thank you for your feedback! We understand your disappointment regarding the shipping costs and collection receptacle not being included in the test price. We strive to keep our services as transparent as possible. We're glad to hear that you found the results quick and easy to understand. We hope the information provided helps you find some relief for your pup soon! Kind regards, Customer Care Team

Response from My Pet SensitivityOct 22, 2024

Hi, Thank you for sharing your experience with us! We're glad to hear that the test helped confirm some sensitivities for your dog and provided a good starting point for understanding their needs better. If you have any questions or need further clarification on the results, please feel free to reach out. We're here to help! Kind regards, Customer Care Team

Response from My Pet SensitivityOct 18, 2024

Hi, Thank you for your feedback! We're glad to hear that you found the report thorough. We understand that identifying the source of itching can be a challenging process. If you need assistance or have specific questions about the report, please don’t hesitate to reach out. We're here to help you in any way we can. Kind regards, Customer Care Team

Response from My Pet SensitivityOct 15, 2024

Hi, Thank you for sharing your experience. We’re sorry to hear that the results didn’t provide the breakthrough you were hoping for but are glad they helped eliminate some suspects in your search for answers. We also apologize for the trouble you had with mailing your sample, and we appreciate your persistence in getting it sent. If you have any further questions or need assistance with your girl's case, please don’t hesitate to reach out. We're here to help. Kind regards, Customer Care Team

Response from My Pet SensitivityOct 14, 2024

Hi, Thank you for your feedback! It’s great to hear that once your sample was received by the lab, the results came back quickly and that the report was clear and informative. However, I understand your frustration with the initial waiting period and the lack of communication during that time. An email update when the sample arrives at the processing center could certainly enhance the experience and provide peace of mind regarding your postage. Your suggestion is valuable and could help improve the service for future customers. We appreciate you sharing your thoughts, as it helps us continue to refine our processes. Kind regards, Customer Care Team

Response from My Pet SensitivityOct 14, 2024

Hi, I understand that the results can sometimes be challenging to interpret. If certain aspects of the report seem unclear, it might be helpful to reach out to customer support for clarification or additional resources. They can often provide more detailed explanations or tips on how to read and apply the findings. Thank you for sharing your feedback; it’s valuable for improving the overall experience. Kind regards, Customer Care Team

Response from My Pet SensitivityOct 9, 2024

Hi, I'm glad to hear you found the process easy to follow! Thank you for your feedback regarding the time it takes to receive samples. We understand that it can be a bit lengthy due to the clearing house, and we appreciate your suggestion for a warning about this in the instructions. If you have any further insights or need assistance, please feel free to reach out! Kind regards, Customer Care Team