My Pet SensitivityPet Health Starts At Home. We help you improve your pet’s health with tests, supplements, and support.
My Pet Sensitivity (mypetsensitivity.com) has 2,950 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 160 reviews with 3 stars · Clear filters
sharolyn K.
It was hard to understand. Very confusing.
Response from My Pet SensitivityJun 18, 2024
Hi, I'm sorry to hear that you found the experience confusing. Clear communication and understanding are important to us. If you need further clarification on your results or have any questions, please don't hesitate to contact us. We're here to help! Kind regards, Customer Care Team
Steven P.
I am not exaggerating when I say I sent the sample a whole year ago and to my surprise they emailed me that they received the sample randomly. Tests were done and detailed though.
Response from My Pet SensitivityJun 13, 2024
Hi, Samples usually take 2 week to arrive with us from the USA, so the only explanation I can think of it that you sample has been lost in the post and then finally found and delivered a year later. I'm so sorry for the delay you experienced, but I hope you found the results helpful once they finally arrived Thank you
BJ C.
Don’t really understand the results. There’s a number of things listed in the results that my dog does not eat or has never eaten. Confused.
Response from My Pet SensitivityJun 12, 2024
Hi, Thank you for your feedback. We apologize for any confusion caused by the results. Our goal is to provide clear and helpful information, and we're sorry to hear that this was not your experience. The results may include potential sensitivities to a wide range of ingredients, even those your dog hasn't been exposed to yet. This information can be useful for avoiding future issues, but we understand that it might be perplexing. Please contact our customer service team so we can walk you through the results and address any specific concerns you have. We are here to help clarify and ensure you feel confident in understanding and using the information provided. Kind regards, Customer Care Team
DAWN
It took much longer than the 3-5 days advertised. It was over 2 weeks before I received the results. They were not what I expected at all. The results were very extensive. If they are accurate, it is worth the money for sure.
Response from My Pet SensitivityJun 10, 2024
Hi, I'm sorry to hear that the turnaround time for your results was longer than expected. While we aim to provide timely service, occasional delays can occur due to various factors. However, I'm glad to hear that the results were extensive, and hope you find them to be worth the investment. If you have any further questions or concerns about the results or the process, please feel free to reach out. We're here to assist you! Kind regards, Customer Care Team
Robert S.
Vague Results, and keeps saying, to protect you from legal rules, "Not a Allergy Test" then what is this for $50.00 ? Many Reviews basically,corroborated my thoughts from test, but wish I did reviews before, and pretty much Veterinarian said, waste of money, Blood Test are only way, for a real Allergy results.Basically like Humans going to Fortune Tellers, the results are worded, probably closely alike every other person test results, for $50 per test
Response from My Pet SensitivityJun 10, 2024
Hi, I'm sorry to hear about your disappointment with the results and the experience you've had. We strive to provide valuable insights through our testing service, but it seems that we fell short of your expectations. While our test is not intended to diagnose allergies, it's designed to identify sensitivities and intolerances which may impact your pet's well-being. We understand that each individual's experience can vary, and we aim to provide clarity and support based on the information provided by the test. We take your feedback seriously and will use it to improve our services. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We're here to assist you and ensure your satisfaction. Kind regards, Customer Care Team
Priscella R.
I thought we would get more information about allergies as well as sensitivity. Also, it took a long time for you to acknowledge receipt of the sample which only travelled from Plano, Texas to Houston, Texas.
Response from My Pet SensitivityJun 10, 2024
Hi, Thank you for your review. You sample is actually forwarded onto our testing facility in the UK, from the fulfilment centre address you post it to in Texas. Allergy testing has to be completed via blood work, and cannot be completed via a hair sample. If you would like to receive some further information on this, please do not hesitate to reach out. We'll be happy to help you! Thank you Customer Care Team
Wendy D.
The delivery process is slow. We ship to Texas address but gets sent on to a lab in the UK. That should be clarified. The results were not as expected. Beef and chicken were eliminated from her diet and we switched to salmon. She is doing great but the results say my pup is allergic to salmon and not beef or chicken. Odd.
Response from My Pet SensitivityJun 5, 2024
Hi, Thank you for sharing your experience, and we apologize for any inconvenience caused by the delivery process and the unexpected results. While our test aims to provide accurate insights into food sensitivities, individual responses can vary, and there may be instances where the results do not fully align with expectations. There will be reasons for this and if you'd like further explanation, please don't hesitate to reach out to our team directly Thank you Customer Care Team
Leah
Not helpful.
Response from My Pet SensitivityMay 22, 2024
Hi, I'm sorry you didn't find our tests helpful. If you'd be willing to contact our customer service team directly, and explain what exactly you're dissatisfied with, we'll do all we can to help Thank you Customer Care Team
