Little of value from this experience. I do take responsibility for not thoroughly understanding what I was getting. The review of sensitivities was pretty much meaningless. I had already removed almost everything from the most sensitive list. The rest of it seemed irrelevant since I think what I'm dealing with is an allergy, not a sensitivity. Buyer beware: You are not getting an allergy and sensitivity test from this firm.
Response from My Pet SensitivityNov 10, 2025
Thank you for your feedback. While our test is not an allergy test, it is designed to provide valuable insights into potential sensitivities. This information can still be useful in helping to manage your furry friend’s wellbeing.
Following the elimination plan is particularly important in identifying triggers and managing any symptoms effectively and to see the true benefits.
We hope this helps clarify how the test can support you and your pet.
IV
Ivana
Zero star would be more appropriate
Zero star would be more appropriate. Service was fast and great until we done second test via vet which did not confirm any of sensitivity this company send in results.
Response from My Pet SensitivityNov 10, 2025
Thank you for your feedback. Your vet would have conducted different tests looking at different reactions within the body, so the results cannot be directly compared. All testing methods are different.
Our test is designed to provide helpful insights for sensitivities, and we recommend following the elimination plan included in your report to get the full picture to help with the symptoms. Of course, please do not give your furry friend anything your vet has advised against.
We hope this helps clarify the purpose of our testing and how it can support your pet’s wellbeing.
MR
M R L.
Complete Waste of Money
Complete Waste of Money – Misleading, Inaccurate, and Borderline Fraudulent
I purchased this pet sensitivity test out of genuine concern for my dog’s health. She has been on a hydrolyzed, vet-prescribed diet for six years due to severe food allergies. Recently, I suspected she might be reacting to something even in that controlled diet, so I turned to this test hoping for clarity.
What I received was a 20-page document, half of which was promotional material. The actual results were not only confusing and poorly presented, but also completely inaccurate. The test flagged sensitivities to ingredients my dog has never consumed in her life, while claiming she was not sensitive to items that have previously triggered life-threatening allergic reactions. This is not just misleading—it’s dangerous.
I accepted that I had made a mistake trusting an online test and considered the money lost. But then the situation worsened: they began charging my account without authorization. When I contacted them, they claimed I had subscribed to a service—something I never agreed to, never saw, and certainly never needed. The burden was placed on me to cancel a subscription I was never aware of. I tried to locate and cancel it, but there was no trace of any active subscription, and they even blocked me from deleting my account.
This entire experience feels like a scam. The test is unreliable, the business practices are deceptive, and the customer service is evasive at best. I strongly urge others to avoid this company. Save your money, protect your pet, and consult a qualified veterinarian instead.
Response from My Pet SensitivityNov 7, 2025
Thank you for your feedback. We want to clarify a few important points regarding your concerns. The test you purchased is a sensitivity test, not an allergy test. Our testing method does not diagnose allergies, as allergies cannot be reliably identified from a fur sample. Sensitivity testing is designed to provide guidance on potential food and environmental sensitivities, which is different from identifying clinically diagnosed allergies.
Regarding your account, we are not able to block or delete anyone’s account.
We have, however, requested your information needed to look into your order details and reach out to see if we can assist you further, as we want you to make the most of your results and help in any way we can!
AD
Ali D.
How many times do you need me to give…
How many times do you need me to give you a 1 star review? If I could do 0 that's where we would be.
Response from My Pet SensitivityOct 31, 2025
We’re very sorry for the frustration you’ve experienced. Thank you for leaving your order information this time—we’ll be reaching out to you shortly to resolve this as quickly as possible.
UK
uk
Their joke of a report was a total…
Their joke of a report was a total contradiction. The complete opposite of the facts. Food she can,t eat she can and food she can eat she can,t. Nothing on the test was any help at all. Wasted £40!!!!!! Infact, when I made changes according to their test it made her so ill with diahhorea and made a farse of their tests. They even stated she could have white bread and butter lol...it,s not a human test, its a dog test!! Emailed them no response!!
Response from My Pet SensitivityOct 28, 2025
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating this must have been.
It’s important to note that, unlike allergies, sensitivities can sometimes cause delayed or subtle reactions. This means that even if your pet seems to tolerate certain foods well initially, they may still trigger issues over time, which can make them difficult to pinpoint. Our reports are designed to highlight potential sensitivities based on testing, but individual responses can vary.
We’d like the chance to review your case and provide guidance on how to interpret the results safely for your pet. We’ve also requested your contact information so our team can follow up with you directly and help address any concerns.
We genuinely appreciate your feedback as it helps us improve our service and communication.
MH
Michele H.
This is not a good system
This is not a good system. Pay the money and get real testing. They make you send your samples in priority post and pay 40+ dollars,then it is sent to the intake centre where it sits for a few days. Now apparently it is tied up because of the Canada post strike. Are you serious? They don't have another plan to get their customers the priority testing that they have requested. Now I just wait inpatient until they actually receive my sample for testing.. Save your money and go a different route.
Response from My Pet SensitivityOct 22, 2025
Thank you for sharing your experience. We’ve requested your information to see if we can assist by marking your test as a priority, to help speed things along despite the delays with Canada Post.
We truly appreciate your patience and are doing our best to ensure your sample is processed as quickly as possible.
MY
myangeldog
MYPSCAD4A30D5D36 nothing received from you
MYPSCAD4A30D5D36 The hair sample was sent to you on Tuesday by UPS and they say it was delivered. ups confirmed it was delivered on Oct. 15, 2025. I emailed you on Oct. 17, 2027 asking for confirmation and I've heard nothing back from you.
Response from My Pet SensitivityOct 21, 2025
Thank you for your message. I can see that your sample was booked in and is currently in testing. We’ve been corresponding via email regarding this, and I can see your responses there. Please rest assured that your sample is being processed, and we’ll notify you as soon as your results are ready.
SB
Samantha B.
This company are a complete rip off the…
This company are a complete rip off the results I got was rubbish, they take your money then you have to send everything in yourself, they don’t send u any special packaging, after they have continued to take money off my card without my knowledge for services that I haven’t authorised!! Stay away .
Response from My Pet SensitivityOct 20, 2025
We’re very sorry to hear about your experience. To keep our tests affordable and do our bit for the environment, we don’t send kits with pre-paid packaging—but we aim to make the process as simple as possible for our customers.
We’ve also requested your contact information so we can look into the charge you’ve received and assist you directly. Thank you for your patience, and we’ll be in touch shortly to help resolve this.
