I'm seeing zero results, I used what I received and started a new diet and went with what he was allergic to. NOTHING changed.
Response from My Pet SensitivityJul 8, 2024
Hi,
I'm sorry to hear that you haven't seen any improvement after making dietary changes based on the test results. Sometimes, identifying and managing sensitivities can be a complex process. If you're still experiencing issues, it might be helpful to consult with a veterinarian or a pet nutritionist for further guidance. They can offer additional insights or alternative approaches to address your pet's health concerns. If you have any specific questions or need further assistance, please let us know.
Kind regards,
Customer Care Team
VV
Viny V.
I took a veeeery long time after I…
I took a veeeery long time after I receive the Canada Post confirmation of delivery from when I got the email the sample had arrived. The results were good, but maybe I had a little more expectation. I would use it again to test a little more. But if you want an expert approach, check with your local vet.
Response from My Pet SensitivityJul 3, 2024
Hi,
It sounds like you had a mixed experience with the turnaround time and expectations for the results from your recent test. While you found the results helpful, the delay and expectations were a bit different than anticipated. If you're considering further testing, it might be worth exploring other options or consulting with a local vet for a more expert perspective. They can provide guidance tailored to your specific needs and potentially offer additional insights. If there's anything else you'd like to discuss or clarify, feel free to let me know!
Kind regards,
Customer Care Team
JR
Jason R.
I paid for two dogs and got the results…
I paid for two dogs and got the results only for one so far and it was almost a week ago. Since paid for results for two dogs, that is my expectation
Response from My Pet SensitivityJul 3, 2024
Hi,
Thank you for your review. If you wouldn't mind reaching out to us directly with information for the test you're missing results for, we can look into this for you right away
Thank you
MB
Mrs B.
Still not able to print it off
Still not able to print it off, tried various printers, but it repeatedly prints off last few pages. all about how to contact etc, email print is too small to read without printing
Response from My Pet SensitivityJul 3, 2024
Hi,
It sounds frustrating dealing with the printing issue. Here are a few troubleshooting steps you can try:
1. **Check Printer Settings**: Ensure that your printer settings are correct. Sometimes, printers might have options like "Print All Pages" or "Print Selection." Make sure you're selecting to print all pages.
2. **Clear Print Queue**: There might be a print queue issue causing the printer to repeat pages. Go to your computer's printer settings, find your print job, and cancel it. Then, try printing again.
3. **Restart Devices**: Restart both your computer and printer. This can often resolve connectivity or software issues causing printing problems.
4. **Print from Another Device**: If possible, try printing from another device (e.g., a different computer, tablet, or smartphone) to see if the issue persists.
5. **Check Browser or App**: If you're printing from a web page or application, ensure that the page is fully loaded and that there are no browser extensions or plugins causing interference.
6. **Update Drivers**: Ensure that your printer drivers are up to date. Outdated drivers can sometimes cause printing problems.
If none of these steps resolve the issue, you might want to consider contacting technical support for your printer or seeking assistance from someone who is familiar with troubleshooting printing problems.
Kind regards,
Customer Care Team
AJ
Angela J.
experience
It was easy to get hair sample and send results but I did not think the results were exactly what I was looking for. things that I noticed my dog may have a sensitivity did not show up on the list and they are things that will make her scratch and get hot spots when added to her food. So i am unsure how great these results are. I will still need to get a test done by vet because the results were not as detailed as needed
Response from My Pet SensitivityJun 26, 2024
Hi,
Thank you for sharing your experience. I'm sorry to hear that the results did not fully meet your expectations and did not align with the sensitivities you observed in your dog. It's essential to have confidence in the information provided by such tests, especially when it comes to your pet's health.
Taking the next step to consult your vet and possibly get additional testing done is a wise decision.
If there's anything else we can do to assist you or if you have further questions, please don't hesitate to reach out. Your feedback is valuable and helps improve our services. Wishing you and your dog the best in finding the right solutions.
Kind regards,
Customer Care Team
KF
Kari F.
I would like it like sample showed and…
I would like it like sample showed and easier to understand
Response from My Pet SensitivityJun 24, 2024
Hi,
It sounds like you're looking for results that are clearer and easier to interpret, similar to what was shown in the sample. Clear and understandable information is crucial in making informed decisions about your health or your pet's health.
If you have specific concerns or if you need assistance in understanding your results better, reaching out to customer support for clarification can often be helpful. They can provide additional explanations or guidance to ensure you fully understand the findings.
Kind regards,
Customer Care Team
BE
Bevncarolina
Don’t trust the results
The report did not indicate any sensitivity to chicken when I’ve seen the results from eating chicken. Not sure if I trust the results.
Response from My Pet SensitivityJun 20, 2024
Hi,
It's understandable to feel uncertain if the test results don't align with your personal experiences. Sometimes, individual reactions can vary, and test results may not always perfectly correlate with what you've observed.
There's several possible causes for this, and if you'd like some further information please do not hesitate to reach out to our team, we will be happy to help
Thank you
Customer Care Team
TH
Tamara H.
Seemed to cover quite a few things but…
Seemed to cover quite a few things but could be a bit clearer on some explanations. For example, when stating “chicken broth” does that include actual chicken? When stating “lecithins” does that include all since it’s found in plants and animals?
Also, when stating turn around time for your report to come back, be clear that the time 3-5 days you state in your advertisement is from the time your lab gets it and not the time your Fulfillment Center gets it.
Response from My Pet SensitivityJun 18, 2024
Hi,
Thank you for your feedback. In regards to clarification on the items we test, we'll be more than happy to go through this with you in detail, if you'd like to contact our customer care team directly?
We appreciate your feedback in the advertisement of the turnaround time. Your insights are valuable for improving our service. Thank you!
Kind regards,
Customer Care Team
