My Pet SensitivityPet Health Starts At Home. We help you improve your pet’s health with tests, supplements, and support.
My Pet Sensitivity (mypetsensitivity.com) has 2,950 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Anonymous
There needs to be clearer instructions that you will not receive anything in the mail for your pets sample.
Response from My Pet SensitivityMar 18, 2024
Hi, Thanks for your feedback! We appreciate you taking the time to share your thoughts with us. If you have any further questions or concerns, please feel free to reach out. We're here to help! Kind Regards, Customer Support Team
kathy L.
There was not much personalized information and no leads on anything that could help
Response from My Pet SensitivityMar 11, 2024
Hi, thank you for sharing your feedback with us. We're sorry to hear that you found the information provided in the results lacking in personalization and helpful leads. We understand the importance of providing tailored guidance and actionable recommendations based on your dog's specific sensitivities. We'll take your feedback into consideration to improve our service and ensure that future customers receive more personalized and helpful information. If you have any specific questions or need assistance in finding solutions for your dog's sensitivities, please don't hesitate to reach out to us. We're here to help. Kind regards, Customer Support Team
Harry T.
I received my results but they don’t give any recommendations based on the results to what food brand to give my dog
Response from My Pet SensitivityMar 11, 2024
Hi, Hi, thank you for sharing your feedback with us. We understand the importance of having clear guidance on how to adjust your dog's diet based on the results. While we do provide a list of food items to avoid, we acknowledge that it would be helpful to also suggest alternative food options. Kind regards, Customer Support Team
Ann D.
I thought I would receive a concise chart of my pups sensitivities. It's a pain to have to ferret out when scattered through a 32 page report
Response from My Pet SensitivityMar 1, 2024
Hi, Thank you for your feedback. We apologize for any inconvenience caused by the presentation of your pup's sensitivities in the report. We understand the importance of clarity and efficiency in presenting this information. We'll take your feedback into consideration to improve our reporting process and ensure that future reports are more concise and easier to navigate. If you have any further questions or need assistance with interpreting the report, please don't hesitate to reach out. We're here to help! Kind Regards, Customer Support Team
BRENDA B.
Not very helpful
Response from My Pet SensitivityFeb 29, 2024
Hi, I'm sorry to hear that you didn't find my response helpful. If there's anything specific you'd like me to address or if you have any further questions or concerns, please feel free to get I touch and let us know. Your feedback is valuable, and we're here to assist you in any way I can. Kind Regards, Customer Support Team
Jade F.
The process was simple and easy but the test doesn't seem accurate at all - it didn't pick up any of her many food sensitivities which have been identified through an elemination diet
Response from My Pet SensitivityFeb 26, 2024
Hi! I'm sorry to hear that the test didn't seem accurate and didn't pick up any of your dog's food sensitivities that were identified through an elimination diet. If you have any further questions or concerns or would like an understanding of why this may be, please don't hesitate to reach out to us. We're here to assist you in any way we can! Kind regards, Customer Support Team
Christina O.
It really was not very helpful. For nutrition sensitivity "highly outside of range" but doesn't specify if it's to low or to high. Listing the range would have been helpful. Recommendations of specific options off what to try and what foods to stay away from would also be helpful
Response from My Pet SensitivityFeb 23, 2024
Hi, I'm sorry to hear that the information provided in your report wasn't as helpful as you had hoped. We understand the importance of clarity and specificity when it comes to interpreting results and making dietary adjustments. If you have any questions or need further clarification on your results, please don't hesitate to get in touch with us. We're here to assist you and provide additional information that may help you better understand the report. Thank you for reaching out, and we look forward to assisting you further! Kind Regards, Customer Support Team
ANN L.
i never received the test i paid over $50 for nor can i speak with anyone about it cause i can’t find a phone number to call. buyer beware it’s been over a month since i paid them
Response from My Pet SensitivityFeb 22, 2024
Hi, Just a heads up: we don't send out physical test kits. After placing your order, you'll get an email with your unique code. All you have to do is complete our online form, which helps our lab team process your results swiftly upon arrival. Following that, you'll receive another email with instructions and the address for sending your sample. Our telephone number is on our contact us page on our site. Kind Regards, Customer Support Team
