AutoEnrolled in a monthly subscription I didnt want or need
Response from My Pet SensitivityDec 1, 2025
Hi!
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand your concerns. We strive to be fully transparent about subscriptions, which can either be opted out of at checkout or cancelled at any time during the 30-day free trial. No further payments should be taken once a subscription is cancelled.
We take all feedback seriously and have requested your contact information to make sure this is cancelled for you.
CU
Customer
Tested my two dogs and although…
Tested my two dogs and although received speedy results, the actual results were NOT AT ALL ACCURATE!
Came back saying they were not sensitive to chicken (even though I thought they had a bit of sensitivity to chicken as pups) but I believed the test and gave them a little chicken … WHAT A NIGHTMARE! Both dogs came up in hives within 1 to 2 hours after eating, scratching themselves until they bled and eventually both had to be given steroids to reduce the hives and inflammation!
After going through the test results.. there were lots of inconsistencies and some outright‘NONSENSE INFORMATION’! Such as saying .. “We recommend prioritising the supplementation of… Nucleic acid, pantothenic acids and Taurine” from their diet… And after in depth research and consultation from a reputable vet… If we were to remove this from our dogs diet.. they would not only NOT THRIVE.. BUT COULD ACTUALLY DIE!!! As these are in every item of veg, fruit and meat! So would mean they would not be able to eat ANYTHING! An absolute waste of money and I will be making a formal complaint to request a full refund!
Response from My Pet SensitivityNov 27, 2025
Thanks for sharing your feedback,
I'd like to remind you that this is a bioresonance sensitivity test.
Our test do not test for allergies, intolerances or medical conditions. If your furry friend has been having hives then this points more towards an allergy. Our bioresonance sensitivity tests are designed to provide personalised insights into potential food and environmental sensitivities. They work by measuring energy signals and frequencies in the body to identify potential reactions. While these are not medical diagnostic tests and do not replace professional medical advice, they have helped thousands of people identify potential triggers that could be affecting their wellbeing.
Many clients report that using the results has allowed them to make informed adjustments to their diet and lifestyle, helping improve bloating, headaches, energy, digestion, and overall comfort.
For anyone looking to gain clarity on potential triggers without invasive procedures, this test can be a valuable starting point.
CH
Charlotte
Basically said that he’s not allergic…
Basically said that he’s not allergic to things that he is allergic to her and had severe actions when given food that said no allergic to and basically says what he’s allergic to he isn’t allergic to waste of money !! Don’t bother
Response from My Pet SensitivityNov 26, 2025
Thank you for sharing your feedback. We’re sorry to hear that you feel disappointed with your pet’s results and we completely understand how frustrating it can be when symptoms don’t align with expectations — especially when your pet has known allergies.
We’d like to clarify that our service is a sensitivity test, not an IgE allergy test. Because of this, our results relate to sensitivities, not allergies. We never recommend introducing foods marked as no reactivity, especially where an allergy is already known. Instead, the aim of our test is to help identify items showing high sensitivity, so that you can remove potential triggers and work toward relieving symptoms.
Allergies can only be confirmed through a qualified veterinarian using clinical allergy testing. Sensitivity testing is separate, and can highlight different food or environmental triggers — which is why it’s important to continue avoiding any allergies already identified.
We will reach out to you directly to explain how the test works in more detail, and see how we can best support you moving forward. We genuinely want you to feel confident in the results and how to use them effectively.
Thank you again for your feedback — we’re here to help, and we look forward to speaking with you soon.
GH
Gemma H.
They steal and the product is shabby
There is no science behind this testing. It won't help identify anything really. The company themselves are ethically questionable. There is no way to avoid this 'free trial' of vet services (that you will never need) so they can con you into paying more for this service.
Be very careful when trusting this company with your bank details. I have had to block them on my bank and customer service is absolutely useless.
Response from My Pet SensitivityNov 25, 2025
Our bioresonance sensitivity tests are designed to provide personalised insights into potential food and environmental sensitivities. They work by measuring energy signals and frequencies in your body to identify potential reactions. While they are not medical diagnostic tests and do not replace professional medical advice, they have helped thousands of people identify potential triggers that could be affecting their wellbeing.
Many clients report that using the results has allowed them to make informed adjustments to their diet and lifestyle, helping to improve bloating, headaches, energy, digestion, and overall comfort.
For anyone looking to gain clarity on potential triggers without invasive procedures, this test can be a valuable starting point.
KE
Kerry
Don't waste your money
the science behind this testing is not robust - they claim to test for sensitivities but say if you are aware of any sensitivities your dog has but they don't show up on their test, you should go with your own anecdotal experience anyway! In this case, if their tests don't pick up sensitivities you already know about, then what faith can we put in their testing. Very disappointed. Would not recommend
Response from My Pet SensitivityNov 24, 2025
We appreciate your feedback and are sorry to hear about your disappointment with our sensitivity test. We acknowledge your concern regarding the test results and appreciate you bringing this to our attention. We'll review your comments as we continually work to improve our services.
IB
Izaiah B.
It said it was delivered but it never…
It said it was delivered but it never showed up
Response from My Pet SensitivityNov 24, 2025
Hi Izaiah, Thanks for your feedback. We'd like to clarify that we do not send a physical kit and we try to make this transparent as possible from our site to follow up emails. Please get in touch so we can assist you.
AC
allieshardhotmail.com
Not good some of the results are…
Not good some of the results are absolutely ridiculous and still no better off. I'd be interested to do a comparison with others, save your money👎
Response from My Pet SensitivityNov 19, 2025
We appreciate you sharing this. We're sorry the results were not helpful and didn't meet your expectations. We'll look into this to see how we can improve.
CA
Caroline
Its a scam- no scientific or clinical proof
Its a scam - there is no scientific research to say this works - DO NOT USE.
"There is no scientific basis for dog hair allergy tests. In fact, one study in 2019 showed that hair and saliva tests failed to identify allergies in dogs. They sent ten fur and saliva samples from a known allergic dog, ten from a non-allergic dog and five fake samples (that were water and toy fur) to a lab. The range of results across each group was similar, and no different than you would expect from random chance. So, allergies detected were similar in allergic dogs, non-allergic dogs and toys! Also, the reproducibility of the results was poor. The study concluded that hair and saliva testing should not be used to diagnose allergies. Other studies have come to the same conclusion.
The moral of the story? Don’t waste your money! If you suspect your dog has allergies, seek advice from your vet"
Response from My Pet SensitivityNov 10, 2025
Thank you for your feedback. I’d like to clarify that we do not test for allergies, nor do we claim to do so. Our bioresonance sensitivity tests are designed to provide personalised insights into potential food and environmental sensitivities. They work by measuring energy signals and frequencies in the body to identify potential reactions. While these are not medical diagnostic tests and do not replace professional medical advice, they have helped thousands of people identify potential triggers that could be affecting their wellbeing.
Many clients report that using the results has allowed them to make informed adjustments to their diet and lifestyle, helping improve bloating, headaches, energy, digestion, and overall comfort.
For anyone looking to gain clarity on potential triggers without invasive procedures, this test can be a valuable starting point.
