My Pet SensitivityPet Health Starts At Home. We help you improve your pet’s health with tests, supplements, and support.
My Pet Sensitivity (mypetsensitivity.com) has 2,950 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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i order two tests and sent them in and only got the results back for one test
Response from My Pet SensitivityAug 12, 2024
Hi, Thank you for your review. If please reach out to our customer care team directly, with your details, and we will look into this right away for you Thank you
Marie L.
Fast results, but I wish there were more resources available to help customers make changes in their pets diets. Some of the results can be overwhelming and even after contacting customer service, I am left not knowing where to start. It would be great if we were provided with alternatives or suggestions regarding sensitivities.
Response from My Pet SensitivityAug 9, 2024
Hi, Thank you for your feedback. We understand that interpreting results and making dietary changes for pets can be challenging. We’re constantly working to improve our resources and customer support. Your suggestion about providing more detailed alternatives and suggestions is valuable, and we'll pass it along to our team. In the meantime, if you have specific questions or need additional guidance, please don’t hesitate to reach out to our customer service team. We’re here to help! Kind regards Customer Care Team
Alli W.
The price and process are good- I paid $50 and sent my dogs hair sample off. A little over a week later I got my results back. The report was somewhat helpful. I would have appreciated more details regarding the specific items that were tested. For my dog specifically, she is highly sensitive to Beef fat apparently. But had no other beef came back as a sensitivity. So my question is what exactly about the beef fat was reactive? Why would beef not also come with a result? Another thing tested is “fish meal” and that also came back as highly reactive. I assume this is a bunch of different kinds of fish. But once again, no other fish items came back with a result. No further information about the exact items is provided causing a lot of guess work on the clients end. I would appreciate a smaller list of detailed items and ingredients verses a vague report that leaves a lot of gaps and questions.
Response from My Pet SensitivityAug 7, 2024
Hi, Thank you for your feedback. We appreciate your detailed comments and understand your concerns about the specificity of the results. We strive to provide comprehensive and accurate reports, and your input helps us improve. The sensitivity to specific items, such as beef fat but not other beef products, can sometimes be due to the way certain proteins or fats interact with your dog's system. Similarly, "fish meal" may include a mix of various fish proteins, which could explain the reactivity noted. We apologize for any confusion this may have caused and for the gaps in the report. We are continually working to refine our testing processes and provide more detailed results. Your suggestion for a more specific list is valuable and will be considered in our ongoing improvements. If you have further questions or need additional clarification, please don’t hesitate to reach out to our customer service team. We are here to help and ensure you have the information you need to care for your pet effectively. Thank you for choosing our service. Kind regards, Customer Care Team
Paula
I think it was ok. They missed things though. She is very allergic to chicken which wasn’t noted. And other things. I guess it’s ok?
Response from My Pet SensitivityAug 1, 2024
Hi, Thank you for your feedback. I’m sorry to hear that the test missed some of the allergens, particularly if your dog is very allergic to chicken. Our tests focus on sensitivities rather than allergies, which might explain some discrepancies. To ensure you have the most accurate information and support, I recommend discussing these results with your vet. They can help interpret the findings in the context of your dog's specific health needs. If you have any more questions or need further clarification, please reach out to our customer support team. We're here to assist and address any concerns you may have. Thank you
Becca M.
I’m not convinced these results are accurate. The test results came back the same as another reviewer, being that my frenchie is sensitive to sunflower oil, chickpeas, potato and cockroaches!! Most dog foods come with potato in so this doesn’t really help. I’m going to be posting another sample off under a different name and will see if the results come back identical, which of course they should if they are from the same dog!
Response from My Pet SensitivityAug 1, 2024
Hi, Thank you for sharing your concerns. We understand how important it is for test results to be accurate and reliable, especially when it comes to your pet’s health. We take accuracy seriously and are committed to ensuring our tests provide useful and precise information. If you have doubts about the results, we recommend reaching out to our customer support team to discuss your concerns in detail. They can provide further clarification and help you address any issues. Kind regards, Customer Care Team
KJ F.
The test responses were ambiguous, ie Your pet has low d3 and get a supplement for eyes and bones, the next paragraph says to eliminate it from his diet?? Sent an email with no reply. Also many of the things they say he is sensitive to, were things I glad fed him just prior to taking his hair. NOT AN ALLERGY TEST. .....
Response from My Pet SensitivityJul 31, 2024
Hi, Thank you for sharing your concerns. We apologize for any confusion caused by the test results and for the lack of response to your email. It's important to us that you get clear and actionable information. Please reach out to us directly with your contact information so we can resolve this promptly and provide you with the assistance you deserve. Your feedback is crucial for us to improve our services. Thank you for bringing this to our attention. Kind regards, Customer Care Team
Destiny M.
I think the worst part (for me) was having to wait almost a month but once the results got to the lab it was very fast that I received the results!
Response from My Pet SensitivityJul 24, 2024
Hi, Thank you for your feedback and for sharing your experience. We apologize for the initial wait time and understand how that can be frustrating. We're pleased to hear that once your sample arrived at the lab, the results were processed quickly. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to support you and ensure you have the best possible experience. Kind regards, Customer Care Team
Beverley
In terms of swift service brilliant ! But not given me any answers with my pet ?
Response from My Pet SensitivityJul 16, 2024
Hi, We emailed your results on the 11th July, I have just re sent them for you. If you still do not receive them, please let us know Thank you
