My Pet SensitivityReviews of mypetsensitivity.com

Response from My Pet SensitivityApr 25, 2024

Hi, It's disappointing to hear that the elimination of the identified foods didn't have the desired effect on your wolf hybrid's paw licking. While sensitivity testing can provide valuable insights into potential triggers, it's important to remember that individual responses can vary, and other factors may also contribute to your pet's symptoms. If paw licking persists despite eliminating the identified foods, it may be beneficial to consult with a veterinarian to explore other possible causes and treatment options. Please let us know if there's anything further we can do to help Kind regards, Customer Care Team,

Response from My Pet SensitivityApr 23, 2024

Hi, Thank you for your feedback. We do not advertise as an allergy test, as this needs to be administered via blood work through a vet. We appreciate your input regarding the clarity of the results, and we'll work to improve them to provide a better experience for our customers. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help and ensure that you have all the information you need. Kind regards, Customer Care Team

Response from My Pet SensitivityApr 11, 2024

Hi, It sounds like the wait for your pet's test results was longer than expected, which can certainly be frustrating. If you have any concerns or questions about the timing or any aspect of the process, please reach out to our team and we will be more than happy to advise you Kind regards, Customer Care Team

Response from My Pet SensitivityApr 8, 2024

Hi, Just a heads up: we don't send out physical test kits. After placing your order, you'll get an email with your unique code. All you have to do is complete our online form, which helps our lab team process your results swiftly upon arrival. Following that, you'll receive another email with instructions and the address for sending your sample. Kind Regards, Customer Support Team

Response from My Pet SensitivityApr 5, 2024

Hi, Thank you for sharing your feedback. It's valuable for us to hear about your experience and any areas where we can improve our service. I apologize for any inconvenience caused by the lack of status updates during the process. If you sent the sample tracked, you will be notified when it's received at the fulfilment centre. We do then always send our customers a personal email when it's received at our testing facility in the UK. We strive to provide the best customer service possible, and your feedback helps us in achieving that goal. If you have any further concerns or questions, please don't hesitate to reach out. Kind regards, Customer Care Team

Response from My Pet SensitivityApr 2, 2024

Hi, I'm sincerely sorry for the frustration and inconvenience you've experienced. It's concerning to hear that you haven't received your results or a response to your emails despite assurances of timely communication. Your feedback is invaluable in helping us identify areas for improvement, and I assure you that we take this matter seriously. If you'd be willing to provide your order details in an email to us directly, we will ensure that your issue is addressed promptly and that you receive the assistance and information you need. Kind regards, Customer Care Team

Response from My Pet SensitivityMar 22, 2024

Hi, I'm sorry to hear about your experience with the sensitivity test results and your lab's ongoing issues. It sounds like you've been proactive in addressing your dog's sensitivities by making homemade food and seeking veterinary care. Consulting with your vet and pursuing additional testing, such as a blood test for allergies, is a good step towards getting a comprehensive understanding of your dog's condition and finding effective treatment options. If you have any further questions or concerns, please don't hesitate to reach out. We're here to support you and your furry friend on their journey to better health. Kind Regards, Customer Support Team

Response from My Pet SensitivityMar 22, 2024

Hi, I'm truly sorry to hear about your disappointment with the sensitivity testing process and the results you received. It's disheartening when expectations aren't met. Your feedback is important, and I apologize for any confusion caused by unclear instructions or overly broad results. I'm glad to hear that you sought further clarification from your vet. If there's anything we can do to address your concerns or if you have any further questions, please don't hesitate to reach out Kind Regards, Customer Support Team