My Pet SensitivityReviews of mypetsensitivity.com

Response from My Pet SensitivityDec 30, 2025

Thank you for sharing your experience. We’re very sorry to hear about your dog’s reactions. We’d like to clarify that our testing focuses on sensitivities, not allergies, and the goal is to identify and remove foods with high reactivity, rather than introducing new foods. We understand this can be frustrating, and we will be in touch directly to provide further guidance and support.

Response from My Pet SensitivityDec 30, 2025

Thank you for sharing your experience. We’re sorry for any confusion caused. We’ll be reviewing your case and will be in touch directly to clarify the situation and assist you further.

Response from My Pet SensitivityDec 22, 2025

Thank you for your feedback. We’re glad to hear the test itself was fine. Regarding the Vetline subscription, please note that it is added to the cart at the time of purchase and can be removed before completing your order. It is also clearly stated in your order confirmation email. We’re sorry if this information was missed. We have requested your contact information so we can reach out directly and ensure everything is resolved.

Response from My Pet SensitivityDec 22, 2025

Thank you for your message. I can see from the details you provided that your results were issued on 20th November. To ensure you receive them, we’ll be in touch personally to re-send your results and make sure everything is accessible to you. We look forward to resolving this promptly.

Response from My Pet SensitivityDec 17, 2025

We’re sorry for the frustration you’ve experienced. We want to clarify that we have responded to all three of your emails - it seems these may have been missed your end. We’re happy to go through the results with you in detail and help explain any findings so you can feel confident in how to proceed. Please check your inbox (including spam/junk folders) for our responses.

Response from My Pet SensitivityDec 8, 2025

Hi! We’re truly sorry you feel this way. Please be assured that the results are unique to your furry friend and they do provide incredibly valuable insights. Our bioresonance sensitivity tests are designed to provide personalised insights into potential food and environmental sensitivities. We will be in touch to discuss this further and work towards a solution, offering the support you may need.

Response from My Pet SensitivityDec 3, 2025

I'm truly sorry to hear about your recent experience with us. For clarification, we do not test for allergies, nor do we state that we do on our website and we apologise for any confusion this may have caused. Allergies can only be detected via a blood test or a skin test. Our bioresonance sensitivity tests are designed to provide personalised insights into potential food and environmental sensitivities. They work by measuring energy signals and frequencies in your body to identify potential reactions. While they are not medical diagnostic tests and do not replace professional medical advice, they have helped thousands of people and their furry friends identify potential triggers that could be affecting their wellbeing. To assist further, could you please reply to the message from Trustpilot with your order details? This will allow us to review your order and work towards a solution for you. Thank you for your understanding, and we appreciate your patience while we address this matter.

Response from My Pet SensitivityDec 3, 2025

We appreciate your feedback and regret that our services did not meet your expectations. For clarification, we do not test for allergies, nor do we state that we do on our website and we apologise for any confusion this may have caused. Allergies can only be detected via a blood test or a skin test. To also clarify, when you purchase a test with us, we offer a 30-day free trial to our Vet line service. After 30 days, the subscription continues at a monthly fee unless cancelled. You can cancel at any time during your free trial if you decide not to continue. For further clarity, there is also an option to remove the subscription at the basket stage before proceeding to checkout. This option is clearly displayed in the basket and again in your confirmation email after purchase. To assist further, could you please reply to the message from Trustpilot with your order details? This will allow us to review your order and work towards a solution that meets your needs. Thank you for your understanding, and we appreciate your patience while we address this matter.