NuFACEReviews of mynuface.com

Awful Buyer beware - I purchased the Nuface mini - the company replaced it twice as the device did not turn on - Nuface refused to give me a refund as they have a non-refund policy on this piece of garbage- they do not stand by their product- what an expensive piece of junk.., I am beyond upset

Worked great for the first two weeks, then it stopped working, charging and plastic cracked and broke. This is my 3rd nuface device and the same thing happens every single time- it just stops working after a few weeks. They refuse to refund my money back bc its passed 90 days now. I'm pissed and wasted hundreds on something that doesn't work and continues to break even with replacements.

Terrible customer service! NuFace doesn't stand behind their products. I bought the most expensive device and it had issues first time using. That was not my experience the first time I purchased a NuFace device 7 years ago and why I bought again. The quality is not what it used to be! It's not just NuFace it’s almost every company I have bought from Chanel (make up vessel broke shortly after receiving), nordstrom, (calson brand cheap thin material) Eddie Bauer (same as nordstrom) etc. Expensive but cheap quality. Consumers are paying more for crappy products! I had to pay for shipping to return the defective NuFace product. It took several calls and emails to finally receive the RMA# and the RMA# is only good for 10 days. If you don’t use it before the 10 days you have to request another. If a consumer buys your product the company should stand behind the product!

Non existent customer service. They will not respond to your emails.

Terrible product as far as the life of the product. What a waste of my money and the company doesn’t care. No help, no refund, crickets when I email.

I used nuface for a full year and found that it does work. although some areas of my face grew a bit lumpy. Mostly my complaint is that the technology is not good. keeps breaking down. now the battery is gone completely and no help from the company. as I bought it on amazon and the waranty has expired I have no chance to get their help on the battery situation.

I bought my Nuface late 2019, I’ve used it less than 50 times at a guess, I tried to charge it a few weeks ago and it wouldn’t change, I’ve just tried a new charger and again it’s not charging, my friends mini is also not charging, both are out of warranty, I won’t be replacing after reading other reviews as they don’t seem to last over a year!

If I could place no stars - I would gladly do so! This device is dangerous, so please think twice before buying it! If something going to happen with your device or you after the 1 year warranty - the NuFace would leave you along with your problem. My device was 1,5 days on without any way to turn it off. I wrote to the company customer service, which assured me that the “client experience is our utmost priority“ but what actually is their priority is to earn money on you, doesn’t matter what “I would like to offer you a 20% discount on the purchase of a brand-new device directly through us.” I had a three day long conversation with so called Ashley, but she was not worried about the devise or me as a client, her upmost priority was to convince me to buy a new device, no matter what. She never asked me to send them the devise for examination… the same might happen to everyone. Absolutely NOT acceptable! There plenty of other devices with the similar features. Study them carefully before ordering! Stay safe! You are beautiful without any devices!