NuFACEReviews of mynuface.com

Device went faulty after 8 months. Not a UK based company so cant contact. Cult Beauty that I purchased from have said it only had a 6 month warranty. Waste of money.

I regret that I didn't read more reviews, before I bought such an expensive device. After 15 months it stopped working. Even fully charged, it just turns off, after I start the device. As there's no guaranty after more than 12 months, I just wasted 350 Euro.

Unfortunately Nuface Mini microcurrent is NOT AT ALL SUITABLE for people with any METAL IN THEIR MOUTH SUCH AS PORCELAIN AND METAL CROWNS. The microcurrent appears to heat up the metal, the user will find that they not only can taste metal after using the Nuface mini but I found that a blister formed at the top of my mouth where the microcurrent heated up the metal. I have now stopped using the Nuface and it is now clearing up. This obviously will not be the case for everyone, but this problem should be mentioned in the RISKS, WARNINGS AND PRECAUTIONS. There is definitely nothing mentioned, and I have now read other reviews where other people have suffered similar problems with metal.

Yet another money grabbing company. I wish I looked on here to see reviews before buying. These are not cheap devices and you can actually buy the exact same item on TEMU! I had mine for a while but didn’t use it too much. It stopped working. I emailed customer service and they couldn’t care less. Very patronising! Please leave well alone! Do not purchase and if you are, go on TEMU!

If I could give no stars I would. I have just spent the best part of an hour reading through countless other complaints regarding the NuFace Trinity and the issue with the product not recharging. I bought mine in 2021 but have hardly used it so it certainly isn't worn out. It has been well taken care of and has had no damp or damage occur to it. I bought mine though 'CurrentBody' . Have just emailed them and as predicted they say they cannot replace it as it is out of the guarantee period. But ...haha.. they would be happy to sell me a new one! What a nerve. Where do people think we get that kind of money from to throw away. We should not have to do that when it is obvious due to the hundreds of similar complaints that this product is poorly made. I'll bet they are thrown together in China by poorly paid people who have little experience. I wonder what the mark up is for NuFace. Enormous I am sure. I noticed that there is a lawsuit against them and if I am not offered a replacement I will also add my name to sue them. People should not have to experience this. I'm tired of being fobbed off by people who think we are stupid.

I had bought a NuFACE mini sometime ago. When I moved to a new house, I packed up my NuFACE in its original packaging. When I moved to a new house, I kept my NuFACE device in its original packaging, out of extreme temperatures and humidity. When I was ready to use it again, it was able to charge, but would not turn on. I looked up troubleshooting online, charged it for 16 hours uninterrupted, attempted to press and hold the button for 10 seconds, but had no luck. I called customer service to see what else could be done, maybe I could pay for a new battery, only to find out that you can’t replace the battery and the best that they could do is offer an out of warranty discount of 20% off a new product. It was really disheartening to hear that such an expensive product can so easily become unusable but the worst part was how the customer service representative made me feel. She made me feel like I did something wrong and that I “didn’t take proper care of my device”. Well I’m so sorry I had forgotten that it had to be charged at all times when most other products are to be charged when needed. That doesn’t mean I don’t take care of my device. I’m very disappointed in the frailness of this device for the price and the way I was belittled by customer service. I also find it interesting that NuFACE does not have a customer review on their website.

I bought the Nuface device approx 2.5 years ago however it stopped working. They won’t repair or replace the device as it’s outside the warranty. Consudering how expensive it is, it’s not worth it for it not to last longer than it did. Very upset and disappointed, never again.

Does not work. Pointñess waste of tume. Took before and after photos. Not a jot of difference. Used for 6 weeks every dsy.