Metabolic MealsReviews of mymetabolicmeals.com

As the others have said and in other review sites, beware of this company's business practices. We signed up for the no-subscription offer yet got auto-shipments of food we didn't order. Phone support is simply a voicemail that does not get returned. Due to this, I have to wonder about the quality and claims of the food itself.

The company has predatory business practices that leave customers receiving food full of allergens that they did not order along with subsequent large charges to your credit card without proper warning. Their phone numbers and email addresses are all masked. The phone numbers lead to a recording that says they’re busy and hangs up on you. The email addresses from these so called Account Managers take you straight to the general customer service inbox. I did not sign up for a subscription. Subscription services are ongoing, approved automatic payments to a vendor for a service or product. I did not approve Metabolic Meals to take in excess of $130 out of my account without my explicit permission. I refuse to pick meals that I do not want. No reciept has been provided for these good/services because I did not approve the cost or spend. I did not order an automatic renewal and did not approve the charge of $131.62. The emails received this week from the company did not indicate there would be a recurring charge in any amount to my card. I have not recieved any receipt of this transaction either. It wasn’t approved by the consumer. They have an obligation to consumers to present clear pricing and penalties for good/services. They have an obligation to consumers to properly notify them, if not by law, by good business practices. They blatantly hid details in their communications while providing phone numbers and contact information that were not operable to scam $131.62 from me.

Zero stars! I signed up for "No Subscription." I made one order just to try it out. Then they kept sending more orders that I had not ordered. They kept billing my bank account. I kept sending emails demanding that they don't send any more orders; and that they come pick up the orders that were sitting in my building's lobby that I declined to accept. They kept the money and refused to pick up the orders that I declined. I'm talking with my bank to get back the money. I'm contacting the Missouri Attorney General and the Representative for their district. Don't let this happen to you.

Horrible service, food shows up damaged, customer service are jerks and snarky. And even if you cancel, they will still ship you items a week later saying "you may have canceled your subscription, but you didnt cancel the meals"

I tried to cancel way before my first delivery. Nope, they were determined and would not let me out. The box came. The packaging is boring, doesn’t look appealing or appetizing. I did taste one of the meals. So bland, no seasoning. Dull boring food. They better not rope me in again. Don’t want anything to do with this company. Im disputing the charge.

Very disappointing to work with. You can only pause one week at a time and then they will automatically order for you! I wasn't pleased with the meals so wanted to cancel after a week. It took three weeks to get them to stop. Not my first rodeo as we had done factor meals for some time. Just wanted to try something new. We will go back to the no hassle Factor Meals.

Order 610461: We started with this company on meal delivery. On their home page, it states, "Am I locked into a subscription?" and their response starts, "Never. All of our plans are commitment free". Which we took to be if we didn't plan an order, we were "not locked into a subscription". We received an email about a pending delivery on a week we did not select anything, we were being charged for $149.50 and MyMetabolic was charging us for a delivery that THEY picked out a bunch of mess we would not have ordered. After researching what I was supposed to do to skip a delivery, I went to my account page that showed a calendar with pending dates of deliveries, I clicked on a date that I would see if I could skip, and all it did was highlight the date - it was not clear what I had accomplished or if I indeed had skipped the date. Their website is not clear. The food we have received has been good, though portions fall short of competitor Factor75. FOLLOW UP 7-2-24: This how their customer service works: After filing a couple of reviews, their customer service reached out to refund the $149.50, and then deleted my account. I will let future customers draw their own conclusions.

Where do I start? Way too expensive. The meals are bland. The beef strips were full of gristle. The meatballs were mushy. We have thrown away partially eaten meals. Customer service is terrible. We have had to pay for three weeks of meals because of poor customer service. I want my account removed, but so far that hasn't happened.