MymedicaloutletReviews of mymedicaloutlet.com

I was a previously happy customer until I needed to contact customer service for an issue with an item sent. The first one told me the manager, Jeannette, would call me back when she was back from vacation. That call never came. After my second call to speak with Jeannette, said manager had an attitude off the bat, called me “snotty” when I called her out on it, and said that she would have a good day because I was no longer on her line and then hung up on me. I’ve canceled all of my subscriptions from this wretched company.

I found a sale on CPAP equipment and bought a machine for my daughter from MyMedicalOutlet. After I gave my credit card info and hit Purchase, I received a message that the sale was invalid because I did not have a prescription. The credit card co. didn't cancel the order. MyMedicalOutlet finally sent the product after I complained to both companies. I had written a dispute letter when the machine arrived. I hope there is never a problem with the machine. I don't want to deal with the company again.

I bought sieves for my Inogen one and after about a week the machine sent me error message that the sieves were bad. I contacted them and haven’t heard from him and I contacted him two more times and still haven’t heard from him so apparently they don’t back their products $120 down the drain. It looks like.!

Very rude customer service. I had to call due to them never responding on chat. When I spoke with the guy. I explained that the mask did not fit the machine. He said did you open it? How else am I going to know if it fits? Yes! You cant return it. It hasn't even been in the house for 20 minutes. They can see when it was delivered. Its not like we had time to use it then return it. I won't be back and I would strongly advise it. He was rude and not sympathetic. He needs a different job.

This is the absolute worst company I've ever seen in my life if you expect any customer service you are in for it Janet the supervisor terribly rude I recommend u stay clear of this company they have no repair urgency been 3 weeks since I paid 267 dollars to ship back there machine keep getting runaround haven't even sent to get repaired STOP before getting bent over by these folks

I ordered a replacement Portable O2 generator column pair and a couple of other smaller things. I received the order confirmation, but a few days later I received no notice about it having shipped. It took three calls to find out they were back ordered, because I was transferred to a voicemail box, left messages and never received a call back. It took two more calls to cancel the order, and I was hung up on when asking why I have not received the Cancel confirmation. I called my credit card company next. I will never order from them again.

I purchased an adapter for my SoClean machine which is suppose to connect to all Deamstation machine models. I have a Dreamstation 2 model and it did not work. I called three times to speak to someone I was transferred to ext 1004 no one picks up and the line goes dead. Extremely poor customer service.

Great place for our south florida home