MyMallsReviews of mymalls.com

Response from MyMallsJan 23, 2020

Dear J. Chase, Thank you so much for your positive review! We try our best to serve our members needs as best as we can, and we are glad to hear that you are experiencing our service that way!😀 Best regards, Raiza

Response from MyMallsJan 14, 2020

Hi BR, Thank you for sharing your experience with on Trustpilot. We highly appreciate your kind words! We work really hard to offer the best service for our members, so I am happy to see that reflected in your experience with us. I made sure that our Customer Service team got the recognition they deserve. You made them really happy! All the best! Raiza

Response from MyMallsJan 6, 2020

Hi Kevin, Thank you so much for giving us 5 stars on Trustpilot! We put your experience and satisfaction as our priority, and your review reaffirms the hard work we put in our Customer Service every day. So thank you for your review and we can't wait to be sending you more packages straight to your door :) Cheers! Mariël Marketing Manager

Response from MyMallsJan 6, 2020

Hi Michel, Thank you for taking the time to write us a review on your experience with us! We are very happy to read that you've taken advantage of our free Repack & Combine service to save on your shipping! Another way of saving on shipping is by making use of our Referral Service! Every time you refer us to your friends or family, you can give away US$ 25 for their first shipment! Once they shipped, you will receive the same amount! You can find more info about this at bit.ly/mallsreferral Best regards, Mariël Marketing Manager

Response from MyMallsJan 6, 2020

Hi K. Hurlston, Thank you so much for taking the time to write a review on our Trustpilot page! We are super excited that you loved your speedy experience. We strive to provide the fastest shipping experience, and your review reaffirms the hard work we put in every day! We hope you're taking advantage of our referral service, this way you can give and receive free shipping credits for your next shipment! You can learn more about this free service at bit.ly/mallsreferral :) Can't wait to be of service again! Best regards, Mariël Marketing Manager

Response from MyMallsJan 6, 2020

Hi Rachel, Thank you so much for taking the time to write a review on our Trustpilot page! We are super excited that you loved our guidance and support. We strive to provide a hassle-free shipping experience, and I'm happy to read that you want to use us again! We hope you're taking advantage of our referral service when recommending us! This way you can give and receive free shipping credits! Learn more about this at bit.ly/mallsreferral :) Thank you again! Best regards, Mariël Marketing Manager

Response from MyMallsJan 6, 2020

Hi Anita, Thank you for taking the time to share your experience with the community on Trust Pilot! We are indeed exclusively partnered with DHL Express, hence the reason why we ship with DHL :) Our shipping charges depend on the volumetric sizes of your packages. You can also make use of our cost calculator to estimate your potential shipping charges beforehand. We offer ways to reduce your shipping charges like our free Repack & Combine service! Thank you again for your review and we look forward to be sending you more packages! 😄 Best regards, Mariël Marketing Manager

Response from MyMallsDec 18, 2019

Hi Chanel, Thanks for sharing your feedback. We're really sorry your experience didn't match your expectations. As you can see on our reviews, we are known for taking ownership and caring deeply about our members. We can’t fix the past but you have my personal commitment to improve the way our staff serves every members. Would you be so kind to let us know how we could have served you in a more professional and consistent way? Please reach out to us at [email protected] and I hope you'll give us another chance so you can get the excellent service we're known for. I look forward to hearing from you. Best wishes, Mariël Marketing Manager