MyMallsMyMalls gives you a personal address in the U.S. with express forwarding to your home or business in Canada, Latin America and the Caribbean.
MyMalls (mymalls.com) has 523 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShipping & Logistics · Tampa, Florida
Excellent
Shipping & Logistics · Tallahassee, Florida
Excellent
Shipping & Logistics · Davie, Florida
Excellent
Shipping & Logistics · Boynton Beach, Florida
Excellent
523 approved reviews, newest moderated first
Becca
I have not received yet as they are shipping from Miami tomorrow. The process has been easy to follow and simple to forward all of my packages and consolidate the items.
Response from MyMallsAug 25, 2020
Hi Becca, Thank you so much for your review, we really appreciate it!😀 Happy shipping, Raiza
Danielle F.
1st experience will unfortunately be my last. Ordered a package on June 30th and was given a delivery date of July 6th which is not the 24-48 hrs that is stated on their website. Ok fair enough there is Covid19 about so a little delay is ok. But half of July goes by no package several calls to Dhl no help whatsoever. Messages to customer service although polite was saying the same thing as Dhl with no clear indication as to when I would receive my package. They told me that they will send in a request in order so that I would receive an update never happened. Then told me if I did not hear Dhl to message them back, like what?? Proper customer service should follow up a customer that has issues especially one who was waiting as long as I was. I eventually gave up, paid all my money no package. It finally got delivered today a whole 50days later!!! Unacceptable!!
Response from MyMallsAug 25, 2020
Hi Danielle, We are very sad to read that you didn't have a good experience using our service. I have personally investigated your case to see what might have gone wrong. It seems that your local customs department held on to your packages for this whole time. Unfortunately we are not able to put more pressure than we have, on them to release your package, we completely understand your discontent and we would like to assure you that this is not a common occurrence. If you are willing to give us another chance we will gladly assist you, and prove to you what our service is really like. Best regards, Raiza
Jorge
The platform looks really nice and friendly. Nonetheless the first shipment I had to go personally to DHL (8 days later) for custom purposes, and I still have to wait for my package (I'm guessing 2 or 3 days more). 2nd order I prechecked my package, included invoice and tracking number and I had to upload the invoice again...so I don't see the point of prechecking. I think this service is good for several packages, I just ordered a book for $10 and I'm already paying $30 before local taxes.
Response from MyMallsAug 24, 2020
Hi Jorge, Thank you for taking the time to review our service. We are happy to hear that you like our platform!🙂 It saddens us to read that you experienced delays due to customs clearing purposes, should this be the case again don't hesitate to contact our customer service team who will gladly investigate the issue and try everything in their power to get your packages released as soon as possible. We have recently updated our preregistration service to make it more user friendly and to avoid that you have to upload the invoices multiple times if they are correct. We look forward to shipping more of your packages in the future, and like you mentioned our consolidation service is sure to save you a lot on shipping cost😀 Happy shipping, Raiza
Kimi R.
Fast and friendly service These people know how to handle things. Staff are attentive and provide assistance quickly
Response from MyMallsAug 17, 2020
Hi Kimi, Thank you so much for your wonderful review, we truly appreciate it! Member satisfaction is one of our most principal goals, and we are ecstatic to see that you are experiencing it that way as well! We look froward to shipping more of your packages in the future, Happy shipping, Raiza
Corey S.
The process was relatively simple and the email correspondence was helpful. Would definitely use again
Response from MyMallsAug 12, 2020
Hi Corey, Thank you so much for your lovely review! We are happy to read that you enjoyed our service on your first shipment with us!😀 We look forward to shipping many more of your packages, we would also like to remind your to use our referral service to save yourself and a friend or family member on shipping costs. Happy shipping, Raiza
Michelle
I am completely satisfied with the service I received from my malls itself especially the responses to emails which are prompt, the speed at which shipment occurs, the affordable price for shipment and also the option of consolidating your packages at no extra cost. The only drawback is, the tail end in terms of the service received from DHL which is unacceptable. They do not respond to emails, phone calls go unanswered and no notification that shipment is ready. It is as if the service provided is simply being the carrier that just dumps the goods on the land and that’s where the buck stops. Up to date I have not heard a word from them. Guess Mymalls should consider using another carrier.
Response from MyMallsAug 12, 2020
Hi Michelle, Thank you for your lovely review of our service,w e really appreciate it! Customer satisfaction is one of our principal goals at MyMalls, and we are happy to have provided that from our end. We will certainly contact DHL about the service they are delivering as well. We look forward to shipping more of your packages!😀 Happy Shipping, Raiza
Xioraima N.
First time using My malls and must say it's a very easy and efficient way to ship items from US. Great service. Highly recommended.
Response from MyMallsAug 5, 2020
Hi Xioraima, Thank you for your positive review! We are happy to see that your first experience with us was a pleasant one! When recommending your friends make sure to use of our referral service so you both can save on shipments😀 Looking forward to shipping more of your packages! :) Happy shipping, Raiza
Nick B.
A very easy and efficient way to ship goods form the US to the islands. Many thanks for the updates and progress of shipments. Highly recommended
Response from MyMallsAug 4, 2020
Hi Nick, Thank you for your lovely review, we really appreciate it! We are happy to see that you enjoy our service and the regular updates we send about the whereabouts of your packages. We look forward to shipping more of your packages!😀 Happy Shipping, Raiza