Lori S.
My Love, My Treasure, my rear end.
I received my jewelry in March; it is September, and my bracelet has turned brown. I contacted customer service since they have a "lifetime color warranty" against tarnishing. Here is their response. Sascha here, head of customer support. I looked into your case and I see you ordered on 24th of March and received it on the 2nd of April. Today its the 1st of september, 5 months later Our 'color guarantee' covers up to 90 days after purchase, as a lot of external circumstances come into place during such a period of daily wear which we can't vouch. However, we'd still like to help. As a courtesy, we can offer you a replacement bracelet at 50% off the regular price, so you would only need to cover half of the replacement cost, which means the total cost for a new one is only $34,50 Almost no brand also has such an extended policy in place, so this is also very generous for a replacement after 5 months. Warm regards, Sascha | Customer Happiness Manager
Response from MyLove MyTreasureSep 2, 2026
Hi Lori, Your case has been so extreme there must have been going on something else then just normal everyday wear. We've never seen this in 2.000.000+ orders and counting, and that says a lot. Even till the point that we're doubting that this is actually our original product, and you're not confusing us with another brand you bought a similar tennis bracelet from, as we know lots of women like to shop around and buy similar items from multiple brands We have tens of thousands of customer who have worn their bracelet for 8 months, 1+ year, and even 2+ years straight without any problems. The picture you showed us is literally impossible with normal everyday wear on our product. We also haven't heard from you ever since the day you ordered with us and received the package 5 months. And then this complaint and image totally comes out of the blue, if it was really this bad you would've seen this weeks/months ago already, and you never reached out, so that is also a bit strange from your end At this point we think its also very courteous with all uncertain facts what you've actually done to the bracelet, and if its even ours and not a knockoff that youre confusing it with, as you're literally 1 out of 2.000.000 orders that has even gotten it. That we still offer a 50% replacement fee. If you still want to take this offer, feel free to reach out to us by email again at [email protected] Have a great rest of your day