LOLAReviews of mylola.com

I was surprised by the abrupt response to my query when I asked if my blue light card would be accepted. This was at the Lola concession at Victoria. I am a forces veteran and would have appreciated a more polite rejection, rather than 'ONLY NHS'. It's the second time I have received such 'cold' responses to my queries and I will not be going a third time. I will also let all my friends, ex forces colleagues, and friends know about my experience. I hope that Lola's customer facing training is given an uplift, as currently it is, in my opinion, unsatisfactory. Thank you for your time.

They started sending me subscriptions without me creating an account on their site. Had to create an account in order to stop the subscription. They merely used the information received for billing and shipping.

If I could give zero I would. I got a subscription for my 11 yr old daughter so we didn't have to worry about running out. They seemed to send just about anything except what was ordered. They even sent her a bottle of lube. I finally canceled my subscription after my last order went through. Ordered two boxes regular pads... they sent one. When I reached out they had the audacity to say "we see it was delivered, check with your neighbors"...they didn't even READ the issue, that I only received half the order. So mad right now.

They changed my subscription without my approval. I was getting product every other month and they began shipping it monthly. Thus charging me the same amount every month instead of every other month. I did not authorize them to charge my credit card every month. And their computer system decided what product to send me, which was different from what I was getting. Cancelled subscription after 2+ years.

I have had a great experience with LOLA's customer service. Every time I need to talk to them I get a response right away. I am happy to be using a product that makes me feel safe about how it's made.

Customer service has gone down the toilet. I've tried contacting them 3 separate times in the last 2 weeks and still no response. My order was charged wrong and incomplete. This isn't the first time having an order be shipped incomplete. Unfortunately the first time I realized it too late. Their company use to have awesome customer service, but in the last year or 2 it's gotten really bad. I've been a loyal customer for many years, but I am thinking really hard about jumping ship and finding somewhere else to spend my money.

BEWARE - UNABLE TO CANCEL SUBSCRIPTION I do not have the option to cancel my subscription online or to inactivate any products in my subscription. I have reached out to customer service mutliple times over the last month and still have not gotten a response. Do not give your business to this company!!!

If I could give these a zero I would. I like what the company was trying to do but these tampons absorb next to nothing. Multiple uses and leakage every time. Do not recommend.