LiviaReviews of mylivia.com

I have been trying to cancel my subscription for months and they keep charging me $8 a month despite me contacting customer service over and over. This company is a HUGE scam and the customer service sucks!

Worst service of any company I've encountered. Took 3 months for them to OFFER TO SHIP the product after laying.

Wish I could give 0 stars. Placed my order Feb 10th 2023. Received an email outlining my order. Did not recieve tracking info. Finally showed up March 3rd (nearly a month after ordering! I was supposed to receive two skins, one pink and one red but only got the pink one). I read the instructions and charged the device overnight. When I turned it on, the lights turned on but that was it. It straight up, didn't work. I contacted support and after back and forth emails of me trying to explain that it is faulty they said they would send new cables to see if that would work. I confirmed the address for the replacement to be sent on March 5th. On March 20th I recieved an email stating ' We are currently updating our system but it should be up and running soon. I will process the flower pads as soon as possible.' I was disappointed in this as I thought they would have been sent by then. I followed up on March 26th AND March 31st and simply received the same generic 'updating our system' email. I started a new email complaint on April 13th to try and organise a refund. I have not heard back. I am so completely disappointed by the whole process. I paid AU$230 for the product which is now a glorified paperweight. I have had zero help from the customer care team and I'm at a loss for what to do now. I went with Livia over an Australian alternative because I read such good reviews but I shouldn't have wasted my time or my money. DO NOT BUY LIVIA.

Ordered a month ago. No shipment of the product, no one is answering emails, and it’s almost time for the monthly charge to come out. Customer service with this company is an absolute joke. I was just trying to help my daughter with her pain.

My subscription was cancelled, but I had to block charges via paypal in order to stop payment from continuing. There is no way to cancel your subscription through their website and searching the FAQs turns up nothing but a contact form. I have sent two messages to support and received no response. I received the "every six months" gel pads exactly once in the over two years I subscribed when I specifically asked to have them sent to me. This is a scam. It's a TENS machine with pastel covers, not a panacea worthy of dealing with this headache over.

Lol just read other reviews and now I know for sure this is a SCAM! Terrible company, good product, ridiculous customers service. I firts signed up with Livia in February 2021, initially my order didn't even arrive, literally had to send email after email until I received it but then I didn't receive anything else, ever! And I keep getting charged monthly for the product. Multiple times I reached out to them asking for gel pads but all I get back is "will look into it" and "sorry for the late reply, would you please let me know when you'll change address next?". Like what? Every time I change address (once) I updated my info on the website, why are they asking about my next address when the issue is that I've been paying for 2 years for no product/service at all? (Plus I can't access my purchases and subscription option from my account on the website so I can't do anything about it, can only access my address). This is not normal nor legal. Stay away from this company, there are many more with similar or better products that don't (literally) steal from you! I am gonna escalate thus to consumers protection.

The product itself didn’t help me. When I tried to cancel, they said I had to wait 4 months. (Which I don’t think I was told ahead but whatever. I gave them the benefit of the doubt. Now that I am looking, apparently i could have gotten a full refund since it was in the first 120 days but they lied to me. Lovely.) I only received the pads 2x. After 6 months I sent an email asking them to cancel. They sent me an email asking if I would stay if they gave me two months free. I didn’t respond because I didn’t want to stay and I had told them to cancel. Imagine my shock when they ran my card again, and when i emailed they refused to refund me, because of some BS about the money going to repairs. I was furious as i didn’t give them permission to charge me. They then told me I had to send the system back to them, IN HONG KONG, on my own bill. I know I wasn’t told that. I fought with them for a few weeks, and finally they said they wouldn’t charge me again and I could keep the system. (Which is stupid because it didn’t work and they never sent me the pads. Such a scam). Anyways. Guess who got charged AGAIN? I emailed and shocker. They won’t refund me. Even though they had said they wouldn’t charge me again. At this point I’m beyond upset. They said “this email is proof of cancellation” once again but I don’t trust them. I called my bank. They refunded the money and put a block on upcoming charges. What a scam. Do not suggest. Also? I see that in my account it still shows as active and that they will be charging me in January 2023. What a nightmare. I wish I never saw their ads! ETA: My account now reads as cancelled and I was able to take my CC info out.

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