LiviaReviews of mylivia.com

DO NOT BUY THIS, THEY'LL NEVER REFUND YOU! Just Google Livia complaints, scam or BBB and you'll see countless stories like mine! I returned my device, but Livia continued charging me my monthly rental fee. I emailed regularly for nearly a YEAR, then finally marked the charges fraudulent to my credit card and let them fight with Chase. Shortly thereafter, I noticed the charges started coming from a different name other than Livia, trying to sneak under the radar - truly unbelievable! Since I had proof of correspondence and promises via email that they'd cancel, my credit card honored my request to refund all the charges, but I have no doubt they're still fighting Livia. I would avoid the monthly payment at all costs, they're crooks!

Device broke after a handful of uses! Cannot seem to get anywhere with their customer service team. The amount of time it has taken to get through to them means my warranty has probably expired now!! Avoid buying from this company.

Device purchased for me by partner. I found it helpful, however it became faulty after 2-3 months. I have tried to reach out for a replacement under the warranty but have all emails get re-routed to a US customer service rep. Frustratingly they keep telling me to reach out to Livia UK but there is no way of contacting them. The Livia US rep cannot supply me with a contact email address which feels extremly strange. If they cannot find it, how can I? It looks like Livia UK has shut down operations so I am out of pocket for a faulty device. I’m very disappointed as this was an otherwise promising product which helped with excruciating period pains.

Antes que nada, tengo que decir que he sido muy defensora del aparato Livia desde que lo compré en en Diciembre de 2018, pues sí que ha sido un calmante más o menos efectivo. Fui una de aquellas primeras que hizo un salto de fe con su programa de suscripción (Livia Life y Gel pads en aquella época, y que por lo visto han reformulado recientemente sin habérnoslo comunicado a las que llevamos años aguantándoles el chiringuito). Aquí va mi historia: El día 30/Dic/2019 recibí un e-mail de la empresa iPulse Medical Ltd (también conocida como Livia) a la que previamente le había comprado mi aparato Livia con fecha 5/Dic/2018. En este e-mail ofrecían 2 planes de suscripción, Gel Pads ($3.95/mes) y Livia Life ($4.95/mes=4.43€/mes al cambio en el día en que formalicé la suscripción,1€=$0.89). Yo me suscribí a Livia Life puesto que ofrecía, entre otras cosas, un nuevo dispositivo cada 3 años desde la fecha de compra. He estado pagando esa cuota mensualmente a través de Paypal hasta ahora, en cuyos recibos aparecía el concepto Livia Life Subscription. Según las condiciones de la promoción, yo tenía derecho a un nuevo dispositivo en Diciembre de 2021, dispositivo que nunca he recibido. Soy comprensiva y entiendo la Covid hizo estragos en aquella época, por ello no me importa el retraso, puesto que mi dispositivo seguía funcionando. Pero ahora, con fecha 17/Julio/2023, que he reclamado que se cumplan las condiciones de la suscripción se niegan a hacerme llegar uno nuevo porque según ellos, mi suscripción es de tipo Gel Suscription y no me da derecho a un nuevo aparato. Para mi hay dos quejas: -La primera es que nunca me hicieron llegar el aparato por mucho que yo he estado pagando la Life Suscription al menos hasta Marzo de este año, como consta en los recibos de Paypal y en su propio registro de órdenes, al cual tengo acceso a través de mi área de cliente y que me da derecho a un nuevo aparato desde diciembre de 2021. -La segunda es que este cambio a Gel Subscription lo han llevado a cabo de forma unilateral y sin notificármelo en ningún momento cobrando exactamente la misma cantidad. Simplemente exijo que se cumplan las condiciones de la suscripción Livia Life. Por añadir más, esta suscripción también daba acceso a los Gel Pads. En estos 3 años, me han llegado a lo sumo, 3 veces. MI CONSEJO: Livia no deja de ser una máquina de TENS, la cual podéis encontrar por mucho menor precio que el Livia. Evidentemente, no son tan bonitas y dependiendo de la compréis puede ser de bastante mayor tamaño, pero la pesadez de tener que lidiar con sus continuos retrasos, los gel pads exclusivos y la sordera de su servicio de soporte, además de su juego sucio hacen que no pueda seguir recomendando el producto. Personalmente estoy estudiando poner mi caso en manos de las autoridades de consumo de Israel o de EEUU, que es a quien os tenéis que dirigir si tenéis problemas relacionados con esta marca.

I would give 0 stars if I could! It does nothing. Just kinda distracts you from the pain for a second. Then when you try to cancel they’ll tell you it’s cancelled after a month of fighting with them but then they’ll still charge you! A bunch of crooks!!!!

First of all, they say that it's effect is cientifically proven, which is not, but as it hasn't either proven to be useless and they promised a full refund, I decided to try it. Spoiler alert: big mistake. It didn't work for me neither for my girlfriend, so I returned it and THREE months later I still don't have a refund. I've emailed them countless times and they keep saying I'm in a high priority list, but my money is still not on my account. I've contacted them by Twitter and they haven't even asked for my data, they go on with the same discourse as in their emails. I think this company is drowning because for most women their product doesn't work and they don't have the money to make the refunds. If you're thinking about buying a Livia, I just can say DON'T DO IT. Update: I got my refund 2 months after my original review. To get it, I emailed them every hour for several days, until they gave up.

Unit was faulty from the beginning, would turn off after a minute or so. Confirmed faulty by customer support the first day I contacted them but it had to be escalated to management to get a replacement unit sent. Took months to hear back and eventually was told I needed my subscription to be current to have a warranty, and that I needed to cover the cost of returning the faulty unit to them. Both of these things are illegal when selling to my country. When I pointed that out I never got a reply, instead I received the email to rate their service so guessing it’s been closed without action. Good thing I paid through PayPal, they issued a full refund.

The device stopped working and I contacted the company to request a replacement one. My emails were replied to very slowly, I was totally given the 'run around', with the favourite line of "I'll check with management" being repeated several times. It has now been nearly 6 months since I first asked for a replacement device, and I am no closer to getting one. AVOID!