LiviaReviews of mylivia.com

I never received the gel pads unless I complained to the company directly and then would finally receive a shipment. I loved the product and stopped using it because of poor customer support. I also had to demand more than once to have my credit card removed from their system because they wouldn't stop charging me.

Didnt work and wasnot easy to get my refund

DO NOT PURCHASE. I opted to pay monthly for this device 3 years ago and have been unable to cancel my membership. At this point I have paid more than DOUBLE what the device is actually worth. HUGE SCAM. Don't waste your time or money!!!

Avoid this company. On January 21st, 2021 I purchased a device along with a subscription for gel pads. I was informed that the item would not arrive until February 21st, 2021, a full month after purchase. I needed the item asap, so I told them this timeline was not acceptable and I wanted a refund. I went back and forth with them for quite some time and finally received an email on February 26th, 2021 saying that my order had been canceled and the refund had been completed. I never thought about them again until December 3rd, 2023, almost a full 3 years later, when I received an email stating that my payment method had been declined and I needed to supply a new credit card in order to continue my subscription (my subscription that never began and was canceled nearly 3 years ago). I replied with the above information regarding my original cancellation and they replied on December 6th, 2023 that they had no record of the reason for my cancellation and that before they could proceed with a cancellation, I would need to share a reason for my cancellation. I again responded with the above information regarding why I canceled. Today, on December 8th, 2023, they have sent yet another request for a new credit card number to charge for my "subscription." I would really like this company to close any open subscription they think I have open and cease contacting me.

This company is a scam that’s preying on women. They deserve to be sued to oblivion for scamming and lying. I’ve had this subscription for literal YEARS and have never not once received any gel pad refills. You can’t cancel your subscription and you won’t get your products either.

First, the product took 2 months to arrive (when they guaranteed 30 days) and in the meantime, they were charging me a subscription for a product I did not yet have. Second, this device made my annoying but manageable pain into something 100x worse. I was crying, covered in cold sweat, about to pass out, and threw up from the pain. Which never happened to me until I used the device. Third, immediately after this experience, I went to cancel the subscription. Except that I couldn't, it wouldn't let me, despite me fulfilling the conditions for it. I had to message the customer service and even then it took time. And lastly, it's been almost 3 years since my horrible experience, canceling the subscription and throwing their dangerous product into the trash, AND THEY'RE STILL TRYING TO CHARGE ME FOR A SUBSCRIPTION!!! I just got an email asking me to update my payment info because they can't bill me!!! What an absolute scam of a company.

My experience with Livia was very bad. I used the option with a subscription, I was charged the initial subscription fee, + the monthly fee a month later, while I had still not received the product... I had to complain to the customer service to finally get the Livia delivered. Then, I never received any gel refill, while the subscription fee continued being charged every month... At this point, it almost feels like a scam. In the end, the product wasn't used much, so I just paid for pretty much nothing. Very bad experience. (might be important: I am located in Germany, maybe the service in the US is better)

Horrible company and product! I sent my unit back because it was defective, it took forever to get my refund, and then they didn't even send me the full amount! They deducted shipping, so basically I had to pay for shipping TWICE! Once to get a broken product, and the second time to send the broken product back. Absolutely ridiculous! Save your money and just get a normal tens unit if you need it. You can get those off Amazon and they don't screw you over like this company does. Terrible customer service. Edit 11/23/23: Now this company keeps trying to dispute my review because they don't want anyone to see how terrible they are. They think because they refunded the original shipping of $4 now that that should take care of it. But I'm still out the $9.65 that it cost to send back a broken unit. To top it all off, they STILL have not removed my credit card information from their website or cancelled my subscription as I have requested multiple times since 11/6/23! Stay away from this place! Edit 11/29/23: I received a message from the company today stating that they finally cancelled my subscription, however, once again they did not remove my payment information as I have repeatedly asked them to do. I don't have the option to remove it myself (which is absolutely ridiculous), and they have zero reason to keep it on file. This is very shady business practices.