Amy H.
Updated
I was reached out to by Ran from Livia after my negative review. I really wish my daughter would've dealt with her first! Thank you for helping us to remedy our situation, Ran. ZERO STARS PLEASE! This company is a scam. Though they are emailing my 17 year old daughter back, they would not let her cancel. I am getting involved in this now because it is my credit card getting charged! We are so far in for $50. We received an item that did not work (like a full month aster ordering it) and she has been emailing them since February. I am going to be disputing the charges tomorrow and sharing all of the emails. What a joke that you can't stop the subscription or get your money back, especially when sent a device that doesn't work.
Response from LiviaMar 23, 2021
Dear Amy, Kacy had a full conversation with the customer support team and didn't ask for a cancellation. her unit didn't work properly therefore she asked us to send a replacement which we did approve since she's on a subscription plan with a full warranty. We can do either way but if you want to ask for a refund just send it to me here [email protected] and we'll disregard the request of a replacement for her. any request will be taken care of almost immediately. Waiting to hear from you! Ran, The Livia Team



