LiviaReviews of mylivia.com

4.12,411 reviews
Health Equipment
Livia Fulfillment Center - 1719 , 1551 Pacific Ave, Oxnard, California

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Livia

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About Livia

Revolutionize your menstrual pain relief with Livia – The Off Switch for Menstrual Pain! This FDA-cleared wearable employs patented SmartWave™ Pain-blocking Technology, delivering rapid relief in just 30-to-60 seconds. Trusted by 250,000 users globally with 10,000 Five-Star reviews across various platforms, Livia is 100% drug-free, clinically tested, and compact for discreet wear. Customize your Livia to match your style, and revel in continuous relief through its enduring battery and USB rechargeability. The comprehensive kit ensures you have everything you need. Say goodbye to menstrual pain, and hello to Livia!

Livia (mylivia.com) has 2,411 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: mylivia.com
Website: mylivia.com
Category: Health Equipment
Location: Oxnard, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 40% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Livia reviews

Showing 378 reviews with 1 star · Clear filters

Kendra E.
Sep 11, 2019
Over 2 weeks shipping and horrible customer service.
It has taken over 2 weeks to ship. Customer service was horrible. Valeria provided no help and miss lead us several times. The only time I was able to speak to a supervisor was if I call at 11 pm. The times I called she always seemed to have the day off. Valeria didn't event try to help us she would always say that she would forward the issue but we never heard back from anyone else.
Response from LiviaSep 22, 2019
Hi Kendra, Really sorry to hear about your experience with our customer service. Please send me an email to [email protected], with the subject TrustPilot Review. In the email, please provide me with some details as to what happened, so that I can follow-up. Much appreciated, - Adi.
Melissa
Sep 11, 2019
Customs charges not included!
Had to pay £13.07 customs charges on a £24 purchase! Livia hides this warning in the small print and didn’t seem to care when I complained. Livia flagged my original Trust Pilot review as ‘incomplete’ and it was not published until I added more detail. I wonder how many more negative reviews are treated like mine?
Nick
Sep 11, 2019
If you live outside the USA, don't buy it.
This may or may not be a great product - we'll never know because we ordered it for our daughter, but wait, it has a lower age limit. So it's no use for your teenage daughter. What's more, it comes all the way from the USA, so if you want to return it you need to post it all the way back which costs a lot of money. At the time of writing we have yet to receive our refund.
Response from LiviaSep 22, 2019
Hi Nick, I am sorry you have had a negative experience with Livia. Please send me an email to [email protected], with the subject TrustPilot Review. In the email, please provide me with some details as to what happened, so that I can follow-up. Much appreciated, - Adi.
J. Ashley W.
Sep 11, 2019
Product is great, but not the company itself
Product is great. However, customer service is not. My order only included 1 of 2 items I ordered, and no one will ship the other item I PAID FOR - just excuse after excuse.
Response from LiviaSep 22, 2019
Hi Ashley, I am very sorry to hear about your experience with our customer service. Please note, I have taken personal responsibility for your case. In order to expedite your request, please send me the email address with which you made your order and the order number to [email protected]. Again, please accept my apology for your inconvenience. Sincerely, -Adi.
Sophie C.
Sep 11, 2019
Still haven’t received my refund
I returned my product and I have still not received my refund please can you explain when I will be getting this ?
Response from LiviaSep 22, 2019
Dear Sophie, I am very sorry to hear of your negative experience with Livia and would like to follow the progress of your refund. Please send me an email at [email protected], with the subject line TrustPilot Review. In the email, please be sure to include your full name, order number and email - as well as that the date you requested a refund. Much appreciated, -Adi.
Taran
Sep 11, 2019
Don’t buy this product off the website…
Don’t buy this product off the website buy it off amazon in your country or else they’ll charge you outrageous fees without telling you beforehand. You’d assume that everything’s included in the 200 something dollars you spend but it’s not. Also I tried contacting support on Facebook and they basically said I couldn’t cancel the order since it was already shipped which was a lie because it shipped the next day. Also the shipping took forever 2-3 weeks at least even though when I ordered it the site said it would take 3 days and I was very confused because I lived in Canada.
Response from LiviaSep 15, 2019
Hi Taran, Thank you for sharing your Livia experience. Now, while it is noted on our website that our prices include free shipping and not customs or taxes, we are currently updating our website to make this clearer to our customers. - Adi.
Edith
Sep 11, 2019
I still have not received my Livia…
I still have not received my Livia which leads me to believe that you stole my money. Where is my order?
Response from LiviaSep 15, 2019
Hi Edith, Thank you for reaching out. I would appreciate if you reply to the email I sent you so I can handle your case personally and quickly. -Adi.
MM
Sep 11, 2019
Not working for me
Unfortunately, device didn’t work for me at all
Response from LiviaSep 15, 2019
Dear Maria, Thank you for sharing your experience with Livia. I am sorry to hear that Livia hasn't been effective for you. You might consider watching this short instructional video: https://youtu.be/c-MNA3VgJ3A. It includes user tips and troubleshooting suggestions. Please let us know if your experience improves. -Adi.

LiviaReviews of mylivia.com

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LiviaReviews of mylivia.com

Livia reviews

Over 2 weeks shipping and horrible customer service.

Customs charges not included!

If you live outside the USA, don't buy it.

Product is great, but not the company itself

Still haven’t received my refund

Don’t buy this product off the website…

I still have not received my Livia…

Not working for me

About Livia

About these reviews

More in Health Equipment, California

Friendsbuyteststrips

HelloMD

Health Outlet Store

Wheelchairparts.net

Livia reviews

Over 2 weeks shipping and horrible customer service.

Customs charges not included!

If you live outside the USA, don't buy it.

Product is great, but not the company itself

Still haven’t received my refund

Don’t buy this product off the website…

I still have not received my Livia…

Not working for me