LiviaReviews of mylivia.com

Response from LiviaSep 25, 2019

Hi Ekaterina, I am very sorry to hear about your experience with our customer service. Please note, I have taken personal responsibility for your case. In order to expedite your request, please send me the email address with which you made your order and the order number to [email protected]. Again, please accept my apology for your inconvenience. Sincerely, Adi.

Response from LiviaSep 25, 2019

Dear Lo, First of all, I am really glad to know that Livia is helping you with your cramps. Now, while it is noted on our website that our prices include free shipping and not customs or taxes, we are currently updating our website to make this clearer to our customers. - Adi.

Response from LiviaSep 25, 2019

Dear Laura, I am very sorry to hear of your negative experience with Livia and would like to follow the progress of your refund. Please send me an email at [email protected], with the subject line TrustPilot Review. In the email, please be sure to include your full name, order number and email - as well as that the date you requested a refund. Much appreciated, -Adi.

Response from LiviaSep 25, 2019

Hi, I would like to take care of your request personally and make sure your are satisfied. Please send me an email at [email protected], with the subject line TrustPilot Review. In the email, please be sure to include your full name, order number and email - as well as that the date you made your order. -Adi.

Response from LiviaSep 22, 2019

Dear Courtney, According to our records, the package was received by you. If you still haven't received it please contact us at: [email protected], with the subject line TrustPilot Review. -Adi.

Response from LiviaSep 22, 2019

Hi Suman, We are sorry for the inconvenience, please let us know how you feel about Livia after the shipment is received. -Adi.

Response from LiviaSep 22, 2019

Hi Lauren, I am very sorry to hear about your experience with our customer service. Please note, I have taken personal responsibility for your case. In order to expedite your request, please send me an email to: [email protected], with the subject TrustPilot Review. In the email, please provide me with some details as to what happened, so that I can follow-up. Regarding trouble shooting the battery life issue. Have you, as recommend, charged the battery for a full 12 hours before the first use of the Livia. If not, you may try doing so. Again, please accept my apology for your inconvenience. Sincerely,

Response from LiviaSep 22, 2019

Hi Christina, I am sorry you have had a negative experience with Livia. Please send me an email to [email protected], with the subject TrustPilot Review. In the email, please provide me with some details as to what happened, so that I can follow-up. Much appreciated, - Adi.