Kris
Product's good, but look elsewhere.
Product-wise, it's pretty great! The petals are rather flimsy, however, I would recommend getting a back up pair. I use this to ease my cramps when they're at their absolute worst, and believe me, it helps. Customer service-wise, however, it's not so hot. When I ordered my Livia, I waited months for the product. On top of that, they never sent me so much as a confirmation email or receipt for the product whatsoever. I reached out with questions, wanting answers: Why was a product that was promised to be delivered in a couple weeks taking MONTHS? Why had I not received any information? I understand orders back up, but I had nothing to track. When I reached out, I was ignored. I began asking questions on their social media accounts, my comments were deleted. I tried anything I could to get some information to no avail. I'd honestly given up hope that my item would ever come and I'd just lost out on the money when it showed up, again, months later. Again, backups in orders happens, it's understandable, but consumers need to be kept in contact with. Clearly my distrust and distress was seen as my comments were being deleted all over. I felt as if I was just out of money, totally screwed, their way of ignoring me felt like Livia was giving me the middle finger. Because they did not give me any paper trail for my order, they even went as far as to discredit any negative reviews I wrote about them. 3+ months of hearing absolutely nothing? I felt my assumptions were safely made. I also learned that it's not uncommon for the company to behave this way. If you dig far enough, you'll find countless others who've been screwed over, some not as lucky as myself in eventually getting the product. While the product works, there are more affordable TENS units out there with more reliable customer service, that work just as well. I'd recommend looking into those before deciding to purchase Livia.
Response from LiviaOct 5, 2020
Dear Kris, We're sorry to hear that's your feeling you got with the CS, we're sure that we can give you better service, we did a lot of effort to upgrade our support team and now we can compensate you in the right way. regarding shipment there was a problem with the delivery company. we'll compensate you for the long-waiting that you had with us and we hope you'll enjoy the Livia device and your experience with us will be better eventually! If there is a way you give us a second chance & we can ship a new Livia right away - we'd like to try it and we hope this time you'll receive the product quickly and enjoy the relief that Livia could offer. we're willing to solve this issue right now, so just let me know the order ID, you can contact me at [email protected] and i'll take care of it now. Kind regards, Ran The Livia Team