LiviaReviews of mylivia.com

it’s been more than six months since I returned my Livia because didn’t work for me and I’m still waiting for my money refound. I send them mails every week, and it’s always the same response. Accept our apology for the inconveniences, I will contact my collegues responsibles for issuing refound to fix your case... blablabla. every f***ing time the same speach. I’m very frustated... it seems they don’t care at all about your money and anything. Don’t buy, try or anything! It’s not worth it, for all that inconvenients!

The site didn’t register my order then processed twice, I made them immediately aware and they responded saying 1 order has been cancelled any the money would return to my account... same as everyone else unfortunately now... going on 4 months later they have stopped replying to emails, they have taken £260 from my bank account, the one I received didn’t do anything to help pain and I am still awaiting a refund of the other £130. This is a disgusting way to treat people. Additionally they didn’t pay the correct fees on delivery so I had to pay £25 to collect from the post office - which They said was not their problem.

It has been more than 8 months that they have been telling me the refund is being processed. Do not trust their refund policies. I was waiting for a refund of items I didn't even receive. In any case, I'm looking for legal advice to handle the situation. [Edit] Don't let it deceive you that they reply to this review. Even if you get in touch with them, do not expect anything more than being ignored and not receiving any refund.

I still haven't received a refund for my order, which was returned to Livia on June 21st. After multiple emails with their customer service I was assured that my case was forwarded to their Financial Department and promised a follow up. I heard nothing from them since 21st of August and the refund didn't happen. Downright unprofessional and shady service. After replying me here, and me emailing as instructed - same story with "your case is being handled by financial department", me following up, one of their employees promising to investigate/expedite and nothing happening. Rinse and repeat for another half-year until I gave up chasing them. Needless to say I haven't received any refund and it's 2024 now. Scammer company. Update: Just found out Vice has an article about this "This Tiny Period Cramp Device Is Scamming Women Out of Money"

It all started on 25 Jul 2019 when i made an order via mylivia.com. The tracking status did not change since 28 Jul where it said it arrived at an origin transfer airport in Chicago. Being very patient, i continued to monitor until 18 Aug and emailed Livia Support when there was no update to the status since 28 Jul. I was informed on the same day that the matter is being investigated but there was no update at all in the next few days. So i emailed Livia Support on 3 Sep for an update only to receive a reply on 4 Sep that the manager is still checking on the matter and assured me that they will contact in case of any update. A week later on 10 Sep, there’s still no update so i requested for Livia Support to expedite on the matter. I received a reply the following day informing me that my request is in the high priority list. No update at all despite being in the “high priority list”. As a consumer, I’m actively following up with Livia Support while they remain passive in their service recovery. I emailed for an update again on 20 Sep only to be informed of the same the following day, i.e. they are still checking with the shipping company. No update again and i emailed again on 30 Sep. Valeria of Livia Support replied that she fully understands my frustrating experience but has no update but informed me to continue to wait. It has been an agonizing 2 months and counting since I placed my order on 25 Jul 2019. I decided enough is enough. Many chances given but nothing seems to be moving so on 14 Oct, i asked for a refund. To date, there is no reply to my request at all. Seriously, this is really bad service recovery. If you want a similar experience like me, feel free to try out the site.

I had read about the poor customer service and ridiculously long refund waits but I was desperate enough to order one anyway- anything to not be in pain anymore. Unfortunately, shortly after my order I required emergency surgery and then I had no need for the product anymore. Back it went, unopened, and boy do I regret ordering it now. It has been months and still no refund. Apparently they don’t even start the refund process until you complain, even if you follow the return procedure on the website! Shame on you, Livia, for taking advantage of women who are desperate to just not hurt anymore.

It's already 1 month passed since my order was placed. And i didn't receive my parcel

Battery only worked for about 2 minutes (or less) the 1st time using. Did not realize I had it turned all the way up because it wasn't functioning properly and when it decided to kick on it shocked the hell out of me. I contacted customer service and they said they would send a replacement battery right away but it has been over two weeks and I have not received the new item or any correspondence. It also seems that any consumer has to pay for return shipping on faulty items. Not cool Livia.