LiviaReviews of mylivia.com

This company took back my returned product and has not given me my money back. They have lied about their money back guarantee. This is a scam

Never worked for me and have left a review before and unsubscribed from their mail but I keep on getting asked to review.

I have not had a good experience. I’ve had to use pain killers the entire duration of my cycle, I was still in tears from the pain of my cramps while using the device. I’m not sure if my livia is faulty or broken, this is my first time using it. My livia turns on and off whenever it wants and changes it’s levels of vibrations to the point where it has shocked me without adjusting the strength physically. When the cord connecting the device and the flower pads moves a certain direction my livia turns off. Once I physically move the cord it turns back on... I was looking forward to finally finding something that worked for me, unfortunately that was not the case.

I wish I had read these reviews before buying from this company. Totaly scam. It didn't work, I returned the item and 37 'workings days later I am still waiting for a refund. Plenty of emails with seemingly nice but useless customer service and still no money. Has anybody else reported this company to the police?

Bought it for my wife in June this year, received in July but didn’t work for my wifey. So I sent back in Aug to get a refund they received in same the month. Had a live chat they said it will take 4 weeks to process so I waited but nothing, emailed support centre three times still got nothing. Not even a reply from the support centre on third time. Poor customer service and seems like there I’m not the only one but plenty out there are having same issue. DO NOT BUY, DO NOT RETURN If you already Bought it.

I ordered this product to be delivered to the UK. No where did it say I would have to pay customs fees of over £40!!! Really unimpressed !

When buying on the website they don’t give you any heads up of a possible customs charge. In my case that charge was of 30% of the price. You should be transparent about the extra charges that we will have to pay once your order arrives.

Don't buy it if you live in Europe - still waiting for the refund after 4 months.... ****Update: I contacted the customer support for the 10th time, as suggested in the answer underneath, but 3 weeks later, I still have not seen any money - it's been a VERY bad experience***** I ordered mylivia 4 months ago and it got delivered 8 weeks later, when I was on holiday. Since the product comes from the US you have to pick it up in Germany in person at the customs office. I had 5 days to pick it up, but I was on holidays so it got shipped back to the US. I am still trying to get back my money - a lot of money wasted so far. Customer service is not really helping.