LiviaReviews of mylivia.com

I've been waiting for my order for over a month and still didn't get it. I feel scammed. Never use again.

I got a livia last spring and returned it a couple weeks later unopened. Customer service acknowledge the receipt of my livia and said in 30 days I would have my refund. It’s been over seven months and they have just started ignoring me all together. Horrible customer service. They have basically stolen over $100 from me and refuse to return it despite having “TRY RISK FREE” and “MONEY BACK GUARANTEE”. Actual scammers.

***Never received and no refund given*** I have constantly emailed, provided my order number and all manner of details. I simply don't know what to do anymore. I doubt there is any chance of me getting my money back. I spoke to a woman named 'Maria' and she told me I would receive a refund within 30 business days. To add insult to injury, it even states on the Livia website that they can "reserve the right to cancel your order for any reason whatsoever...if we do cancel your contract, we will notify you by email and will refund the price paid as soon as possible but in any event within 30 days of your order..." They neither sent me an email, and I had to chase them up when it didn't arrive, nor did I receive a refund within the specified time. STEER CLEAR AT ALL COSTS.

I ordered Livia a few months after a friend said it worked really well for her step-mom. Unfortunately, I did not have the same testimony. I returned my Livia almost 2 months ago and have yet to receive a refund. The reviews are true. Do NOT order from this company unless you’re willing to lose $150 Oh... and they will report your negative review so it is removed from Trustpilot. Can’t trust this company!

You'll never get your money back.

I ordered a livia from the UK. When they attempted to deliver it, there was a £28 customs charge that was no explained. I chose to send it back and they confirmed they would issue a full refund. They confirmed the refund had been issued and it would be available within 30 working days. This came and went and I contacted them again and they confirmed it was on their way. This was a month ago and they have not stopped replying to my emails all together. Therefore, I am out £116 and am having to go through my credit card company now. This company is a complete scam. You can buy TENS machines from amazon for a fraction of the price and I wish I'd researched this before giving Livia a go. Do not buy anything from them, they will rip you off.

Its December 12. 3 MONTHS SINCE ORDERING and RETURNING item. Livia has received the return and will not respond to requests for refund for 3 months. They say they are looking into it on phone, then disconnect and I dont hear back. FILED DISPUTE WITH BBB and CREDIT CARD> Avoid this company

Livia doesn't work for me and I would like to return my Livia but I do not have my receipt and order number. Please help me. I have sent multiple requests regarding this and it is sad to see no response from your company. I am very disappointed with the experience.