LiviaReviews of mylivia.com

Been a month since I ordered my device and they have answered my emails ONCE, with NO tracking number or estimate as to when they'll send it out. They're going to be CHARGING MY CARD for the subscription even though I have NO DEVICE. There is no way for me to cancel it even though I've asked them to. May need to locked the card and shut it off. This is insane that I even have to go to these measures. EDIT: MyLivia has tried to get my review taken down stating I didn't provide a response when they reached out about my review (which they never did). They also claimed I wasn't a real customer, so I had to send proof of purchase to TrustPilot. In case this happens in the future, here is my information: Order # 139419 Livia kit - Blue Green Subscription Ordered Jan 7th

This company is a shambles. I purchased a My Livia device in January 2019, swayed by the Instagram marketing and bold claims about resolving my period pain. The 120 day money back guarantee also made me think it was worth a try and I could get my money back if it didn't work. However, the battle started with the actual delivery of the product. It says 5-7 days on the website. 10 days passed and I heard nothing. I emailed My Livia and they said it was on its way, I checked tracking and it was still in the USA. Now, I did not realise it was coming from the USA or I never would have bought the stupid device. Fast forward 1 month and I receive an email from UK Customs asking me to pay around £40 to release the product from customs. I emailed MyLivia to complain that these customs fees were not disclosed to me at the time of purchase and I refuse to pay them. They confirmed that if I refuse the custom fees, the product will be sent back to the USA and I will receive my money back once the product has arrived back to their warehouse. Fast forward around 6 months and I HAVE STILL NOT RECEIVED MY MONEY BACK. Oh and guess what, I check tracking and its still at Heathrow Airport!!!!! They never even bothered to collect it! I refused to accept the fact that this company could scam me. SO, I raised a case with my bank under Section 75 of the Consumer Credit Card Act claiming that this company have not given me my money back despite confirming they will after I refused the custom fees. I am happy to report that MY BANK REFUNDED ME THE MONEY in December after a year long battle with MyLivia and I advise you all to do the same. Note that you must have purchased the product with a credit card in order to claim!

Not even one star worthy. It’s a SCAM!!! Paid to return it to the company and it’s been almost 6 months and I don’t have my money back yet. I’m out almost 250$ because of it. They don’t answer calls, emails, Facebook or twitter.

I returned the product over a year ago and I never received a refund. Despite countless emails saying, "our request has been transferred to the financial department" we have received no refund. Each time we email we just get the same response. The website says a refund should be issued in 120 days. This is completely unethical business practice.

Going to write bad review everyday until I get my refund. You should be exposed for the fake company you are. Preying on innocent women who are only looking for a solution to their pain.

They just grab your money and don't provide a refund even for months after you return their product so please beware before putting your money into the bin. I will be sending them the legal notice today. Polina, I have given you months of time but you guys seem to be testing my patience, i will see you guys in court. Order no. Is 129377, email address is ahanasingh445atgmail.com

SHOCKING SCAM I have written 3 reviews previous to this and someone called Adi has responded and I have still not heard from them about my refund. I can't even talk to anyone via their website on chat now that the 30 days to receive my refund has gone. It's been 4 months since they received the returned item. I then had an email from someone called Polina but now haven't heard a word, even when I've emailed her twice. This company is a complete scam. It is very sad that this company is preying on women who get bad period pains. I have reported MyLivia to the FDA. I really hope someone reponds and sorts my refund. DO NOT BUY FROM MY LIVIA.

This is my third review on trust pilot on Livia, I’ve lost hope that I’ll get my refund back but I want anyone that is thinking of buying from Livia to be careful as they are scammers! It’s been exactly a year since I was supposed to receive my refund and all I get is we’re working on it and please be patient and then ignoring my emails and Instagram messages for months. They also delete any comments I make on their posts. They asked me for details on my first review which I gave them promptly then they didn’t get back to me, I then posted another review and they asked for me details again. They do this so it looks like they are working on my issue to everyone reading the reviews but they don’t actually get back to us! Even though I’ve lost hope I will still write reviews everyday if I have to and I’ve got my friends and family to do the same. Livia if you think I’ll get bored you’re wrong!